“Once a customer has registered their voice into the system, the technology can match their voice on a live call to the biometric profile on file.”
Nuance Communications has snagged another bank deployment for its voice biometrics technology. Its latest client is Kennebunk Savings, a community bank located primarily in Maine and with $1.25 billion in assets.
As with Nuance’s many other deployments in the financial services sector, this one will see its voice biometrics technology used to authenticate customers calling into the bank. Once a customer has registered their voice into the system, the technology can match their voice on a live call to the biometric profile on file.
It offers a considerable security upgrade over traditional security question-based approaches, but in a statement announcing the deployment, Kennebunk Savings VP Jennifer Johnson emphasized its convenience for customers. “The experience we bring our customers is paramount and we’re always looking for ways to improve convenience and ease of service,” she explained, adding that the voice authentication technology delivers to customers “an enhanced experience and at the same time it is further protecting them from bad actors attempting to gain access to their accounts.”
While Nuance’s voice biometrics and other AI-driven technologies are finding applications across a range of areas, the financial services sector appears to remain an important source of business for the company, with Nuance having announced another deployment with Allied Irish Banks last month.
January 25, 2019 – by Alex Perala