Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies. Version 8 uses artificial intelligence and biometrics to simplify customer-agent interactions in call centre environments using biometric authentication, allowing a customer’s identity to be validated securely by voice. The upgrades found in LumenVox’s Version 8…
ID R&D has drastically reduced the computational footprint of its flagship voice recognition platform. The newly released IDVoice v2.11 lowers the size of the biometric engine from 40MB to less than 1MB, making the SDK much easier to install on a wide variety of edge and IoT devices. IDVoice v2.11 is the platform’s most…
ValidSoft has joined forces with Persistent Systems to provide banks and credit unions with better digital voice authentication technology. The two companies have developed a solution that integrates ValidSoft’s Precision Voice Biometrics platform into the Persistent Digital Bank Solution. The integration will enable continuous authentication, allowing financial institutions that are interested in the service to…
Nuance Communications has set a date for the publication of its first quarter results for the 2020 fiscal year: February 5th. To be clear, Nuance’s fiscal year doesn’t align with the calendar year; the Q1 2020 results will cover the months of October, November, and December, 2019. In any case, this period featured at least…
Pindrop is warning about the growing threat of voice fraud in its latest Voice Intelligence Report, which found that voice fraud attacks occurred at a rate of 90 per minute in 2018. The rate of voice fraud climbed more than 350 percent between 2014 and 2018, and had the biggest impact on insurance companies, retailers,…
Biometrics News – Voice Recognition The Omaha-based voice biometrics specialist V2verify has revealed that it will be a member of Dreamit’s Fall 2019 SecureTech Cohort. The Dreamit accelerator has already backed more than 320 startups, and was set up to assist companies that are working to solve tech problems in a range of different industries.…
Auraya’s EVA voice biometrics platform is now compatible with OpenID Connect 1.0, paving the way for more extensive integrations into third party platforms and systems. First announced earlier this summer, EVA is a voice recognition solution designed for Amazon Connect, Amazon Web Services’ contact center platform. It essentially allows clients using Amazon Connect to leverage…
ID R&D has released the latest iteration of its voice recognition platform. IDVoice version 2.7 is ten times faster than its predecessor, and includes utility features that make it easier to deploy across multiple voice channels. The latter is particularly noteworthy insofar as it simplifies the biometric enrollment and authentication process for enterprise-level customers. Other…
INTELid is integrating ValidSoft’s voice recognition technology into its Digital Identity blockchain platform. The partnership will add voice biometrics to the platform’s digital identity token, allowing INTELid users to verify their identities through simple vocal interactions. “When you provide a digital identity, you want to make sure you have the most reliable and secure technology…
The United Kingdom’s tax authority has until June 5th to delete 5 million voice recordings that were used to provide biometric authentication for British citizens. The program dates back to 2017, when HM Revenue and Customs (HMRC) began asking callers to use the phrase “My voice is my password” to register their voice biometrics and…
“While the system is certainly convenient for customers, it’s also delivers considerable security to the organization deploying it…” Santander is upgrading the security and convenience of its phone banking services thanks to biometric technology from Nuance Communications. The Spain-based bank has become the latest financial institution to implement voice recognition in its call center, allowing…
“Once a customer has registered their voice into the system, the technology can match their voice on a live call to the biometric profile on file.” Nuance Communications has snagged another bank deployment for its voice biometrics technology. Its latest client is Kennebunk Savings, a community bank located primarily in Maine and with $1.25 billion…
“The companies’ partnership reflects a broader trend underway around the world, as a growing number of businesses and other organizations opt for biometric time and attendance tracking.” Inzenius is the latest human resources management solutions provider to embrace biometric technology for time and attendance tracking. The company, which is focused on the Australia and New…
Massachusetts-based Interactions, LLC is enhancing the security of its Intelligent Voice Assistants platform through a new partnership with Next Caller. The latter specializes in phone-based fraud detection, offering a platform called VeriCall that is designed to produce a risk score for incoming calls based on the phone number and network information. Integrated into Interactions, LLC’s…
“…he move was also a response to enthusiasm that customers demonstrated for the biometric authentication technology used in AIB’s mobile app.” One of Ireland’s biggest banks has implemented voice recognition technology from Nuance Communications for customer authentication. Thanks to the newly implemented system, Allied Irish Banks customers who register for voice authentication can confirm their…
“…Nuance said it was the first such use of voice biometrics in Germany, and asserted that the technology was already improving customer satisfaction while reducing call times.” Nuance Communications‘ voice biometrics technology has arrived in Germany, in what the company says is an industry first. The company’s client, Deutsche Telekom, is now using Nuance’s technology to…
“It will flag individuals displaying this suspicious behavior for further review, and add their voice biometrics to a watch list that can block them in future call attempts.” Call center security specialist NICE has announced a new AI system designed to automatically identify and flag fraudsters. Called “Proactive Fraudster Exposure”, it’s a new component of…
“Consumers are ready for conversational banking, and ENACOMM’s secure and convenient solution allows financial institutions not counted among the megabanks to offer technology-enhanced customer interactions that rival those presented by the biggest players.” -David Spore, President, Alcor Consulting ENACOMM has another distribution partner for its Virtual Personal Assistant (VPA) and ENACOMM Financial Suite (EFS) offerings. Alcor…
“VoiSentry is designed as a scalable speaker verification system that is simple to install and integrate and can be deployed on the customers platform of choice.” – Ian Colville, Product Manager, Aculab UK-based Aculab has announced a new voice authentication solution for the enterprise. Called “VoiSentry”, it’s an API solution aimed at letting clients deploy voice…