“Nuance says the solution has already helped one major UK bank reduce account takeover by 59 percent within 30 days of its implementation…” Nuance is integrating BioCatch‘s behavioral biometrics technology into its platform, the companies have announced. The aim is to boost the fraud detection capability of the Nuance Security Suite, which is primarily based…
There was a lot of buzz over exciting new technologies at last week’s CES 2017 event, and Nuance Communications was keen to make its voice heard as it showcased its voice-based interaction solutions. The company used the event to highlight its Nuance Mix development platform, which has recently been leveraged in a range of partner…
Nuance has announced a new version of its Nina voice-based AI assistant platform. Nina ID 2.0 now supports multi-factor authentication. The system now supports both voice biometrics and facial recognition capabilities, with the former functioning via passphrase and the latter operating via selfie. It also supports fingerprint scanning on smartphones, and the company says it offers an…
“Nuance says it has had over 950,000 conversations since it was deployed in March, and that initial results indicate it has achieved “first contact resolution rates of 80 per cent”, according to a statement from the company.” Nuance’s AI assistant system has been adapted for another self-service system. This time, it’s been deployed for the…
Nuance Communications’ medical records-keeping solution is helping to make a difference, suggests a recent study from a deployment with Nebraska Medicine. The university-affiliated medical center deployed Nuance Dragon Medical One, along with the Nuance PowerMic Mobile smartphone microphone and the Dragon Medical Advisor document analysis system, in an effort to improve physicians’ medical documentation processes.…
“…an AI virtual assistant is now available to chat with customers through the USAA website.” USAA, a financial services organization catering to current and former members of the US armed forces, has announced some sophisticated new technology that should help to make life a little easier for its customers. One such offering is a new…
Nuance Communications has announced new versions of its Dragon line of speech recognition software. The company says the latest versions of its Dragon Professional Individual software, version 15 for PC and version 6 for Mac, offer up to 24 percent more accurate speech recognition, allowing professionals to save even more time with voice dictation. Meanwhile, the…
IP Australia, the country’s intellectual property agency, has launched a virtual assistant to help customers calling in with questions. Called ‘Alex’, the virtual entity is based on Nuance Communications’ virtual assistant platform, called ‘Nina’. Alex is designed to answer callers’ questions about trade mark registration and related issues, and to evolve its knowledge base as…
As the end of May approaches so we must bring to an end Voice Biometrics Month 2016, our four-week featured focus on voice and speech recognition technologies. Throughout the month we explored topics regarding the contactless modality in our featured articles section, reported all the most important voice authentication news, and brought together the industry’s…
Nuance Communications has announced that its Nuance Mix NLU developer platform will offer support for its Dragon TV solution this summer. The move will allow developers with TV OEMs and cable companies to use Nuance Mix tools to create custom Dragon TV interfaces, with the end result being smart TV systems based on voice interaction.…
Canadian direct bank Tangerine has launched a new mobile app with impressive security features. For one thing, the Tangerine Mobile Banking App, available on iOS, includes a Secure Chat feature. It lets users start a chat session with a Tangerine representative within the app, and because the users have already logged in, they’re able to…
UK telecom TalkTalk has enabled voice authentication for its four million customers, the company has announced. With a new feature called TalkSafe, customers who choose to opt-in will be able to set up a voiceprint by repeating an assigned phrase three times, after which that phrase can be used for authentication whenever they call the…
Nuance Communications has announced Dragon Legal, a speech recognition system that allows users to prepare legal documents via voice command. The system features a robust vocabulary of legal terms, which Nuance says was developed based on 400 million words from legal documents. It also offers transcription capabilities for voice memos, and is compatible with Dragon Anywhere,…
A major British bank is preparing to roll out biometric authentication as a password replacement for all its customers. HSBC says it is currently testing a voice recognition system, and is already going ahead with a fingerprint recognition on its mobile app. Customers can still stick with their passwords if they would like to, but…
The Australian Taxation Office has expanded its use of voice recognition. The system was first implemented last year for the ATO’s call center, using voice biometrics to identify enrolled callers passively as they spoke. The system went on to see about 1.5 million enrollments since its deployment, and has reportedly cut call times by 40-45…
Users of Pebble smartwatches are about to get a little more control over their devices; Nuance Communications voice command technology is coming to Pebble Smartwatches. It’s available immediately for the Pebble Time and Pebble Time Steel devices, and on November 8th it will come to American users of the Pebble Time Round. The integration will…
Canadian financial services firm Manulife has implemented a speech and voice recognition system for customer identification. In doing so Manulife says it has become the first company in Canada to introduce both natural language understanding and voice biometric technologies in one system, which it calls an interactive voice response (IVR) system. The new IVR system…
Technology from Nuance Communications in enabling Australia’s first voice biometrics call center deployment, the company has announced. The system has been implemented by the Australian Taxation Office (ATO). Installed in collaboration with network services company Optus, the voice biometrics system completed its first phase back in September of last year, when Nuance’s VocalPassword was implemented…
America’s oldest and biggest mutual bank is adopting voice biometrics for caller identification. Eastern Bank has announced that Nuance Communications will be providing voice recognition technology for its call-in system so that callers’ identities can be authenticated passively as they talk. The voice recognition technology will replace the bank’s old security question system, and was installed…
The conference featured such organizations as USAA and Tangerine Bank discussing their experience integrating voice biometrics technology into their operations, with Nuance on hand to join the chorus exclaiming the benefits of the technology, while also showing off its own wares. Nuance Communications has concluded showcasing its voice biometrics technologies at the VBC New York conference.…
Voice biometrics specialist Nuance Communications has won Gold in the Tomorrow’s Technology Today in Latin America category at the 2015 Global Excellence Awards in San Francisco. The distinction was awarded in recognition of the company’s work with Banco Santander Mexico. The award was determined by over 50 judges from across the industry, who were apparently…
Nuance Communications has announced that it will be providing South Korean mobile provider SK Telecom with voice recognition technology. SK Telecom will be the first mobile service provider in the country to use voice biometrics for customer authentication. As in the case of so many other voice authentication deployments, SK Telecom will use Nuance’s VocalPassword to…
Another financial institution has embraced voice recognition technology for customer authentication. Nuance Communications has announced that its technology has been adopted by Investec, a major South African private financial services company. The technology was adapted in partnership with OneVault, a voice biometrics company based in South Africa. That company has previous experiencing securing banking institutions…