Nuance Communications

Nuance Selling Off SRS Business to Focus on Cloud, AI Efforts

Nuance Selling Off SRS Business to Focus on Cloud, AI Efforts

Nuance Communications has established a definitive agreement to sell off its India SRS division. It’s part of a larger effort on Nuance’s part to divest itself of its Subscription Revenue Services business, which is focused on mobile services in emerging markets, with the company also having recently completed the sale of its Brazil SRS division.…

Canadian Healthcare Provider Integrates Nuance’s Dragon Medical Platform

Canadian Healthcare Provider Integrates Nuance’s Dragon Medical Platform

A Canadian healthcare provider has deployed Nuance’s Dragon Medical One platform to streamline its documentation process. Northern Health treats patients in Northern British Columbia, and will leverage the speech recognition capabilities of Dragon Medical One and PowerMic Mobile to make it easier for its physicians to create and access accurate electronic health records (EHR). “We…

Red Box Integrates Nuance Transcription Engine

Red Box Integrates Nuance Transcription Engine

Nuance Communications has partnered with Red Box to offer a more comprehensive set of voice-based services to enterprise level clients. The new solution will combine Nuance’s Transcription Engine and voice biometrics with Red Box’s conversational capture tech. Together, the integrated products will make it easier for organizations to turn casual conversations into actionable, analyzable data.…

Nuance: Automated Tools Will Make Financial Services More Efficient

Nuance: Automated Tools Will Make Financial Services More Efficient

Nuance Communications has shared the results of its second annual survey of financial services professionals, finding that employees in the financial sector are increasingly searching for automated tools that will help them do their jobs more efficiently. The survey incorporated feedback from more than 63,000 people, and highlighted workplace documentation and customer service as potential…

Nuance Show Enterprise ‘Overachievement’ in Q2 Update

Nuance Show Enterprise ‘Overachievement’ in Q2 Update

“…Nuance emphasized that its performance exceeded the expectations of its leadership in terms of margins and earnings per share, and delivered revenues at the high end of its guidance range.” Nuance Communications has issued its results for the second quarter of 2019, illustrating a stronger than expected performance in certain areas. Effective October 1st of…

Santander Becomes Latest Big Bank to Deploy Nuance Voice Biometrics Tech

Santander Becomes Latest Big Bank to Deploy Nuance Voice Biometrics Tech

“While the system is certainly convenient for customers, it’s also delivers considerable security to the organization deploying it…” Santander is upgrading the security and convenience of its phone banking services thanks to biometric technology from Nuance Communications. The Spain-based bank has become the latest financial institution to implement voice recognition in its call center, allowing…

Nuance Finds New Investor Relations SVP Ahead of  Release of Q2 Results

Nuance Finds New Investor Relations SVP Ahead of Release of Q2 Results

Nuance Communications has announced that Tracy Krumme will be taking over as the company’s new Senior Vice President of Investor Relations. Krumme brings more than 25 years of financial experience to the role, with similar investor relations stops at companies like Luxoft, NCR, and Hollinger International. “In addition to her extensive investor relations and technology…

Nuance Gets 100% Score in LGBTQ Equality Report

Nuance Gets 100% Score in LGBTQ Equality Report

The Human Rights Campaign Foundation has named Nuance Communications one of 2019’s “Best Places to Work for LGBTQ Equality” in its Corporate Equality Index. The Foundation bills itself as America’s largest national lesbian, gay, bisexual, transgender and queer civil rights organization, with over 3 million members and supporters across the country. Its Corporate Equality Index…

Nuance Tech Saved Clients $1B in 2018

Nuance Tech Saved Clients $1B in 2018

A lot of biometric security specialists say they can help businesses to reduce fraud and save money, but Nuance Communications is backing up its own particular value proposition with some numbers: The company says that its Nuance Security Suite saved organizations over $1 billion collectively over the course of 2018. The solution combines voice recognition,…

HIMSS: How Nuance is Revolutionizing Healthcare with Advanced AI [AUDIO]

HIMSS: How Nuance is Revolutionizing Healthcare with Advanced AI [AUDIO]

The 2019 HIMSS Conference and Exhibition is currently underway at the Orange County Convention Center in Orlando, Florida, and FindBiometrics is reporting live with expert interviews from the front lines of identity and healthcare. On day two of the conference FindBiometrics President Peter O’Neill spoke with Kenneth Harper, Vice President of Emerging Solutions, Nuance Communications.…

Nuance Gets Another Bank Deployment for Voice Authentication Tech

Nuance Gets Another Bank Deployment for Voice Authentication Tech

“Once a customer has registered their voice into the system, the technology can match their voice on a live call to the biometric profile on file.” Nuance Communications has snagged another bank deployment for its voice biometrics technology. Its latest client is Kennebunk Savings, a community bank located primarily in Maine and with $1.25 billion…

Nuance Opens DRIVE Lab in Germany for Connected Car Research

Nuance Opens DRIVE Lab in Germany for Connected Car Research

“Work at the new lab will complement research in DRIVE Labs in North America and China, and will place a strong focus on new user experience technologies based on things like facial and voice recognition, emotion analysis, gaze tracking, and gesture-based interactions.” Nuance Communications has announced a new AI research center that will focus on…

Major Irish Bank Deploys Nuance’s Voice Authentication System

Major Irish Bank Deploys Nuance’s Voice Authentication System

“…he move was also a response to enthusiasm that customers demonstrated for the biometric authentication technology used in AIB’s mobile app.” One of Ireland’s biggest banks has implemented voice recognition technology from Nuance Communications for customer authentication. Thanks to the newly implemented system, Allied Irish Banks customers who register for voice authentication can confirm their…

Nuance to Sell Document Imaging Arm, Focus on Voice and AI

Nuance to Sell Document Imaging Arm, Focus on Voice and AI

Nuance Communications has signed an agreement to sell its Document Imaging division to Kofax, an automation software provider based in California. The deal is valued at $400 million in total. In a statement announcing the agreement, Nuance explained that selling off the Document Imaging division “enables Nuance to focus the business entirely on its conversational…

Piedmont Healthcare Network Deploys Voice Dictation Platform

Piedmont Healthcare Network Deploys Voice Dictation Platform

Another major healthcare network has deployed Nuance‘s clinical automation technology. The Piedmont Healthcare network spans 11 hospitals across Georgia, and serves almost two million patients, with particular expertise the treatment of cancer and heart disease, as well as organ transplantation. The organization has implemented Dragon Medical One, Nuance’s voice dictation platform for recording patient stories,…

Citing Huge Benefits, Hospital Expands Use of Dragon Medical Platform

Citing Huge Benefits, Hospital Expands Use of Dragon Medical Platform

“…75 percent of surveyed Concord Hospital staff reported increased accuracy in clinical documentation, and 100 percent said the solutions have enabled them to document clinical records faster.” A Nuance Communications client is expanding its use of the company’s Dragon Medical One dictation solution. The announcement was made at this week’s Cerner Health Conference, where Nuance…

Nuance Prediction Service Can Tell What Customers Are Calling About

Nuance Prediction Service Can Tell What Customers Are Calling About

“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can artificial intelligence predict the future? Maybe not yet, but it can be used to predict what customers are calling about when they dial into a contact center. That is the premise…

Biometrics Will Let You Talk to Your New BMW

Biometrics Will Let You Talk to Your New BMW

“…BMW Group emphasized its artificial intelligence, asserting that it can learn the driver’s habits, allowing it to offer directions based on a command like, ‘Take me home.’” BMW cars will get their own virtual assistant early next year, dubbed the “BMW Intelligent Personal Assistant.” The system will allow drivers to adjust various in-car settings on…

Voice Control System for TVs Now Processing 1B Transactions Per Month: Nuance

Voice Control System for TVs Now Processing 1B Transactions Per Month: Nuance

Nuance Communications says its voice control system for smart TVs is now seeing about a billion transactions a month. The solution, Dragon TV, essentially brings the functionality of a voice-controlled virtual assistant like Alexa to the television, allowing users to search for shows and perform other actions through voice queries. Nuance has established itself as…

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