“…BMW Group emphasized its artificial intelligence, asserting that it can learn the driver’s habits, allowing it to offer directions based on a command like, ‘Take me home.’” BMW cars will get their own virtual assistant early next year, dubbed the “BMW Intelligent Personal Assistant.” The system will allow drivers to adjust various in-car settings on…
Nuance Communications says its voice control system for smart TVs is now seeing about a billion transactions a month. The solution, Dragon TV, essentially brings the functionality of a voice-controlled virtual assistant like Alexa to the television, allowing users to search for shows and perform other actions through voice queries. Nuance has established itself as…
“…Nuance said it was the first such use of voice biometrics in Germany, and asserted that the technology was already improving customer satisfaction while reducing call times.” Nuance Communications‘ voice biometrics technology has arrived in Germany, in what the company says is an industry first. The company’s client, Deutsche Telekom, is now using Nuance’s technology to…
Nuance says it’s seeing growing international demand for its clinical dictation technology, and that it’s expanding accordingly. In a statement, the company elaborated on these efforts by focusing on its initiatives in the UK and Canada. In Britain, Nuance has begun to roll out its Dragon Medical One platform, which it has connected with the…
A multi-year study on the benefits of clinical speech recognition software in hospital environment has produced some compelling results. The technology assessed was Nuance Communications’ Dragon Medical platform, which is designed to let healthcare practitioners record patient stories via dictation. Nuance provided the technology about three years ago to Health Quest, a nonprofit hospital network…
Nuance Communications‘ biometric authentication technology offers some major cost savings to organizations that deploy it, and the company has proof. Nuance commissioned Forrester Consulting to conduct an independent case study pertaining to one of its major bank customers. The study found that Nuance Security Suite, which uses voice, facial, and behavioral recognition to identify end…
“The HMRC, for its part, has responded to the criticism by noting that registration in its voice authentication system is voluntary, that identifying information is stored separately from the voice templates…” Her Majesty’s Revenue and Customs (HMRC), the UK’s equivalent of the IRS, is coming under fire from at least one privacy rights group over…
“The technology replaces passwords and security questions, operating as the bank’s customers speak with its service representatives.” The Czech Republic’s biggest bank is now the country’s first to use voice authentication for customers, thanks to Nuance Communications. The company has announced that Česká spořitelna is now using its Security Suite solution to verify customers’ identities when…
Nuance Communications says it is enjoying a ‘biometric boom’ and has hit a new milestone in adoption of its voice authentication technology. The company has announced that there are now 300 million end user customers authenticating their identities with Nuance technology, with over five billion authentication transactions process each year. Almost two dozen of Nuance’s…
Nuance has launched a new edition of one of its clinical use speech recognition platforms. Aimed at smaller medical practices with 24 clinicians or fewer, Nuance’s Dragon Medical Practice Edition 4 is designed to speed up the process of patient documentation, and features machine learning technology that Nuance says will enable it to adapt to…
Nuance Communications is seeing strong growth in the medical sector, and is expecting the automotive sector to lead its mobile business going forward, according to the company’s latest corporate update. The update covers the fourth quarter and fiscal year ended September 30th. The quarter saw GAAP revenue of 465.9 million, down from $506.2 million in…
Nuance Communications has now adapted its voice-based AI technology to a virtual assistant designed specifically for healthcare applications. The Dragon Medical Virtual Assistant is a new tool available to the 500,000 clinicians already using Nuance’s Dragon Medical platform, a cloud-based solution that uses speech recognition to automatically record patient stories. It’s designed for compatibility with…
Nuance‘s voice recognition technology has been integrated into a radiology workflow solution called Avreo Cloud VR, part of a larger platform called interWORKS RIS/PACS. The solution offers single sign-on to radiologists. In a statement announcing the integration, Avreo also said the technology allows radiologists to “quickly and reliably create interpretations using cloud-based speech technology”, wherever…
Nuance Communications has now officially expanded beyond the voice biometrics domain that has been the company’s specialty with the announcement of a new multimodal platform called Nuance Security Suite. While voice recognition still plays an important role, the platform also incorporates the behavioral biometrics technology provided to Nuance through its recent partnership with BioCatch. That…
“Nuance says the solution has already helped one major UK bank reduce account takeover by 59 percent within 30 days of its implementation…” Nuance is integrating BioCatch‘s behavioral biometrics technology into its platform, the companies have announced. The aim is to boost the fraud detection capability of the Nuance Security Suite, which is primarily based…
There was a lot of buzz over exciting new technologies at last week’s CES 2017 event, and Nuance Communications was keen to make its voice heard as it showcased its voice-based interaction solutions. The company used the event to highlight its Nuance Mix development platform, which has recently been leveraged in a range of partner…
Nuance has announced a new version of its Nina voice-based AI assistant platform. Nina ID 2.0 now supports multi-factor authentication. The system now supports both voice biometrics and facial recognition capabilities, with the former functioning via passphrase and the latter operating via selfie. It also supports fingerprint scanning on smartphones, and the company says it offers an…
“Nuance says it has had over 950,000 conversations since it was deployed in March, and that initial results indicate it has achieved “first contact resolution rates of 80 per cent”, according to a statement from the company.” Nuance’s AI assistant system has been adapted for another self-service system. This time, it’s been deployed for the…
Nuance Communications’ medical records-keeping solution is helping to make a difference, suggests a recent study from a deployment with Nebraska Medicine. The university-affiliated medical center deployed Nuance Dragon Medical One, along with the Nuance PowerMic Mobile smartphone microphone and the Dragon Medical Advisor document analysis system, in an effort to improve physicians’ medical documentation processes.…
“…an AI virtual assistant is now available to chat with customers through the USAA website.” USAA, a financial services organization catering to current and former members of the US armed forces, has announced some sophisticated new technology that should help to make life a little easier for its customers. One such offering is a new…