On this episode of ID Talk, FindBiometrics’ Doug OGorden speaks with Simon Marchand, Chief Fraud Prevention Officer & Director of Product Management, Security & Biometrics, Nuance Communications.
They start on the topic of biometrics in healthcare before digging into Marchand’s area of expertise: authenticating people and identifying fraudsters with voice biometrics software. They touch on the high uptake Nuance is seeing from banks, and how Call Center as a Service (CCaaS) models have affected security. Nuance is a leader in voice and behavioral biometrics, and Marchand provides a great tour of how those modalities play off of each other to create seamless customer experiences protected by powerful and passive fraud prevention.
It’s an informative interview about voice biometrics across a wide range of markets.
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June 7, 2022 – by Doug OGorden