Voice recognition specialist Auraya has achieved accreditation for its call center solution under Amazon Web Services’ Foundational Technical Review, effectively giving it the Amazon seal of approval for customers using […]

Amazon Web Services (AWS) has officially launched its Amazon Connect Voice ID service for contact centers. The feature was previously available in a preview format, but is now Generally Available […]

Arise Virtual Technologies has released a new Arise Digital Companion that automates certain call center procedures. The Companion is part of the broader Arise Platform, which allows businesses to outsource […]

Gnani.ai is making a play in the voice recognition space with the release of its new armour365 solution. The company is based in Bangalore, India, and armour365 is a voice […]

Call center solutions specialist Avaya is banking on biometric tech, announcing that it has made a strategic investment in Journey.Ai, Inc. Already part of the Avaya DevConnect partner ecosystem, Journey […]

The Department of Defense is preparing to issue a Request for Proposals concerning the cloud transition of its biometric database, according to a new report from Defense Daily. The solicitation […]

A pair of US Senators have penned an open letter to TikTok CEO Shou Zi Chew to express their concerns about the company’s data collection practices. The letter specifically asks […]

Fortress Identity has unveiled a new biometric payments solution that would allow customers to verify transactions through face or voice recognition. The FortressPAY platform is not yet widely available, but […]

Renesas and Syntiant are teaming up to develop a new processor that will enable voice and computer vision utilities in edge devices. The solution blends an RZ/V Series microprocessor unit (MPU) from […]

Nuance Communications will be helping Minnesota’s Wings Financial Credit Union to complete its digital transformation. Wings is the largest credit union in the state, and will be adopting Nuance’s Intelligent […]