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call center security

Auraya Voice Biometrics Platform Gets Accreditation From AWS

October 4, 2021

Voice recognition specialist Auraya has achieved accreditation for its call center solution under Amazon Web Services’ Foundational Technical Review, effectively giving it the Amazon seal of approval for customers using […]

Amazon Launches New Voice Authentication Service

October 1, 2021

Amazon Web Services (AWS) has officially launched its Amazon Connect Voice ID service for contact centers. The feature was previously available in a preview format, but is now Generally Available […]

Pindrop Names Former AWS Exec as Chief Technology Officer

June 2, 2021

Pindrop has appointed a former Amazon Web Services executive as its new Chief Technology Officer. Collin Davis comes to the company after an almost eight-year term with AWS, where he […]

Korean Bank Uses Nuance Gatekeeper Biometrics to Protect Phone and Video Calls

December 16, 2020

The Industrial Bank of Korea (IBK) is the latest financial institution to adopt the Nuance Gatekeeper voice biometrics solution. Nuance Gatekeeper uses voice recognition to verify the identities of customers […]

National Australia Bank Secures Contact Center with Nuance Voice Biometrics

May 27, 2020

National Australia Bank (NAB) is the latest financial institution to turn to Nuance to secure its contact center operations. The bank will specifically be deploying the Nuance Gatekeeper solution, which […]

Pindrop Report Details Impact of COVID-19 on Call Centers

May 1, 2020

Pindrop has released a report that details the dramatic impact that COVID-19 has had on contact centers. The enterprise voice authentication specialist provides security for some of the world’s leading […]

Pindrop Unveils Updated Version of Deep Voice Platform

February 27, 2020

Pindrop has unveiled the latest version of its Deep Voice voice recognition platform. The updated solution made its debut at this week’s RSA Conference in San Francisco. Deep Voice was […]

LumenVox Releases Version 8 of Advanced Biometric Authentication Suite

January 30, 2020

Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies. Version 8 uses artificial intelligence and biometrics to simplify customer-agent […]

iFlytek Eyes Chinese Market with Improved Voice Recognition Platform

January 3, 2020

The Chinese startup iFlytek is hoping to introduce its voice recognition platform at a national scale within the next two to three years. The company leverages AI and big data […]

NICE Will Push Interaction Analytics at CCW 2019

February 5, 2019

NICE will be touting the benefits of interaction analytics at the Call Center World conference in Germany later this month. Presales Engineer Dr. Uwe Lay will make the pitch during […]

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Mobile ID World is here to bring you the latest in mobile authentication solutions and application providers. Our company is dedicated to providing users with the best content and cutting edge information on technology, news, and mobile solutions for your mobile identity management needs.

Recent Posts

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  • On-demand Webinar: Building a Passwordless World
  • Webinar: Building a Passwordless World with Prove’s Bill Fish

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