call center security

Nuance Gets Another Bank Deployment for Voice Authentication Tech

Nuance Gets Another Bank Deployment for Voice Authentication Tech

“Once a customer has registered their voice into the system, the technology can match their voice on a live call to the biometric profile on file.” Nuance Communications has snagged another bank deployment for its voice biometrics technology. Its latest client is Kennebunk Savings, a community bank located primarily in Maine and with $1.25 billion…

PostFinance Deploys NICE Voice Recognition Tech

PostFinance Deploys NICE Voice Recognition Tech

A major Swiss financial services provider has just deployed a voice authentication system for customers, care of NICE. The latter’s Real-Time Authentication (RTA) is aimed at call center applications, and uses voice biometrics to identify registered customers. As such, it can substantially reduce authentication times, offering greater convenience for the end user and cost savings…

Pindrop Makes a Bang in Latest Funding Round

Pindrop Makes a Bang in Latest Funding Round

“The investors are evidently excited about Pindrop’s enterprise security technology, which is designed to use a range of metrics to detect potential fraud in inbound calls, including metadata such as geolocation, background noise, and even voice recognition. “ Pindrop has brought in $90 million in its latest funding round, the company has announced. The round…

Interactions, LLC Adds Risk Scoring Tech to Call Center Platform

Interactions, LLC Adds Risk Scoring Tech to Call Center Platform

Massachusetts-based Interactions, LLC is enhancing the security of its Intelligent Voice Assistants platform through a new partnership with Next Caller. The latter specializes in phone-based fraud detection, offering a platform called VeriCall that is designed to produce a risk score for incoming calls based on the phone number and network information. Integrated into Interactions, LLC’s…

Major Irish Bank Deploys Nuance’s Voice Authentication System

Major Irish Bank Deploys Nuance’s Voice Authentication System

“…he move was also a response to enthusiasm that customers demonstrated for the biometric authentication technology used in AIB’s mobile app.” One of Ireland’s biggest banks has implemented voice recognition technology from Nuance Communications for customer authentication. Thanks to the newly implemented system, Allied Irish Banks customers who register for voice authentication can confirm their…

New Verizon Authentication System Uses Pindrop Voice Biometrics Tech

New Verizon Authentication System Uses Pindrop Voice Biometrics Tech

“Integrated into the Verizon VoIP Inbound Anti-Fraud and Authentication service, the technology is leveraged together with Verizon’s ‘media forking’ capability, which allows different aspects of audio calls to be branched apart and assessed independently.” Companies operating call centers on Verizon’s network now have access to sophisticated anti-fraud technology thanks to the company’s integration of multi-factor authentication…

NICE Adds Proactive Fraudster Identification to Call Center Platform

NICE Adds Proactive Fraudster Identification to Call Center Platform

“It will flag individuals displaying this suspicious behavior for further review, and add their voice biometrics to a watch list that can block them in future call attempts.” Call center security specialist NICE has announced a new AI system designed to automatically identify and flag fraudsters. Called “Proactive Fraudster Exposure”, it’s a new component of…