Voice recognition specialist Auraya has achieved accreditation for its call center solution under Amazon Web Services’ Foundational Technical Review, effectively giving it the Amazon seal of approval for customers using […]

Amazon Web Services (AWS) has officially launched its Amazon Connect Voice ID service for contact centers. The feature was previously available in a preview format, but is now Generally Available […]

The Industrial Bank of Korea (IBK) is the latest financial institution to adopt the Nuance Gatekeeper voice biometrics solution. Nuance Gatekeeper uses voice recognition to verify the identities of customers […]

National Australia Bank (NAB) is the latest financial institution to turn to Nuance to secure its contact center operations. The bank will specifically be deploying the Nuance Gatekeeper solution, which […]

Pindrop has released a report that details the dramatic impact that COVID-19 has had on contact centers. The enterprise voice authentication specialist provides security for some of the world’s leading […]

Pindrop has unveiled the latest version of its Deep Voice voice recognition platform. The updated solution made its debut at this week’s RSA Conference in San Francisco. Deep Voice was […]

Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies. Version 8 uses artificial intelligence and biometrics to simplify customer-agent […]

The Chinese startup iFlytek is hoping to introduce its voice recognition platform at a national scale within the next two to three years. The company leverages AI and big data […]

NICE will be touting the benefits of interaction analytics at the Call Center World conference in Germany later this month. Presales Engineer Dr. Uwe Lay will make the pitch during […]