NICE will be touting the benefits of interaction analytics at the Call Center World conference in Germany later this month. Presales Engineer Dr. Uwe Lay will make the pitch during a seminar titled, “How you can achieve organizational change and a better customer experience with interaction analytics,” which will emphasize the need to understand every phase of the customer service process in order to improve the experience for businesses and consumers alike.
For those interested, the company will also be showcasing its full suite of analytic and software solutions during the conference. That includes the CXone cloud platform (which recently partnered with Omilia), as well as NICE’s Real Time Authentication and Robotic Process Automation systems. All three are designed to help boost security and make the consumer-oriented workforce more efficient.
Taken together, NICE argues that its security and software solutions can help companies make the most of interaction analytics, at once reducing the risk of fraud and identity theft while raising both customer and employee satisfaction. NICE also stresses that its products will ensure that its partner companies will remain in compliance with current regulatory standards.
Call Center World 2019 will run from February 18-21, 2019 in Berlin, Germany.
February 6, 2019 – by Eric Weiss