ENACOMM will be looking to extend its reach in the financial sector now that its flagship Financial Suite (EFS) has been listed on the Finastra FusionStore. Finastra is the creator of the FusionFabric.cloud open development platform, which provides financial institutions with a number of different APIs that can be used to build a custom banking platform.
The FusionStore, meanwhile, is a collection of approved third-party applications that can be integrated into those designs. The ENACOMM listing will make it much easier for financial institutions to add conversational speech recognition to their platforms, and to test and purchase the technology ahead of any large commercial deployment.
The ENACOMM Financial Suite itself is an enterprise-grade voice platform with Intelligent Voice Response (IVR) capabilities. The customer self-service solution helps automate call center operations, reducing administrative costs while still processing requests in a convenient and timely fashion. The platform also supports voice-based biometric authentication.
Finestra currently has more than 8,500 clients in the banking and financial sector. ENACOMM’s platform offers call analytics and fraud prevention in addition to voice biometrics.
“The robust FusionFabric.cloud platform reduced the timeframe for integration into the Finastra product suite,” said ENACOMM Founder and CEO Michael Boukadakis.
“This app will provide our bank and credit union customers the ability to access interactive voice response technology that can be implemented quickly and cost efficiently,” added Finastra Platform Partnerships VP Philip Taliaferro. “This will help them to extend their offerings and provide a better customer experience.”
The news builds on ENACOMM’s prior efforts to expand its customer base. The company signed a distribution deal with BLM Technologies in January, and already had similar arrangements with the United Solutions Company, Alcor Consulting, and Vox Network Solutions. The company has also hired a Sales VP and a new Regional VP to market its services to financial institutions.
May 14, 2021 – by Eric Weiss