ENACOMM is targeting financial institutions through a new distribution partnership with BLM Technologies. The arrangement will make it easier for BLM’s roster of customers – which includes banks, credit unions, and credit card and payment providers – to integrate ENACOMM’s various voice and fraud prevention solutions.
The distribution partnership covers ENACOMM’s Virtual Personal Assistant (VPA), Financial Suite, and Fraud Control Module. The VPA is a conversational banking solution that is compatible with popular virtual assistants like Amazon Alexa and Google Home, as well as the assistants found in modern smartphones. The solution allows self-service customers to use simple voice commands to authorize transactions and complete other banking activities without speaking to an agent.
The Financial Suite, meanwhile, is able to authenticate users with voice biometrics. The platform uses Interactive Voice Response technology to eliminate more limited number-and-word-based menus and deliver a more personalized user experience.
Finally, the Fraud Control Module leverages ENACOMM’s Virtual Interactive Analyst data collection system to allow institutional customers to detect and analyze fraud across multiple channels. With the Module, financial institutions can identify new fraud patterns and use that information to create countermeasures that prevent further losses.
“BLM Technologies is trusted by numerous top-tier financial institutions thanks to their long track record of delivering solutions that position its customers for success in a digitally-demanding world,” said ENACOMM CEO Michael Boukadakis. “We’re thrilled to partner with BLM and together help more banks conquer the latest challenges ushered in by COVID-19.”
“Working alongside ENACOMM will help us stay true to our commitment with customer self-service solutions that will empower our financial services industry customers to gain competitive edge,” added BLM Sales VP John Tauer.
In April, ENACOMM brought on a new VP of Financial Sales to promote its solutions in the financial sector. The company has pre-existing distribution agreements with multiple financial technology providers, including the United Solutions Company, Alcor Consulting, and Vox Network Solutions.
January 19, 2021 – by Eric Weiss