• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Our Services
  • Contact Us
  • Newsletter
  • Top Nav Social Icons

FindBiometrics

FindBiometrics

Global Identity Management

  • Biometrics
    • What are Biometrics?
    • FAQ
    • Biometric Associations
    • Companies
    • Premier Partners
  • News
    • Featured Articles
    • Interviews
    • Thought Leadership
    • Podcasts
    • Webinars
    • Year in Review
  • Applications
    • Biometric Security
    • Border Control and Airport Biometrics
    • Consumer and Residential Biometrics
    • Financial Biometrics
    • Fingerprint & Biometric Locks
    • Healthcare Biometrics
    • Justice and Law Enforcement Biometrics
    • Logical Access Control Biometrics
    • Mobile Biometrics
    • Other Biometric Applications
    • Physical Access Control Biometrics
    • Biometric Time and Attendance
  • Solutions
    • Behavioral Biometrics
    • Biometric Sensors and Detectors
    • Facial Recognition
    • Biometric Fingerprint Readers
    • Hand Readers & Finger Scanners
    • Iris Recognition
    • Biometric Middleware and Software
    • Multimodal Biometrics
    • Physiological Biometrics
    • Smart Cards
    • Vein Recognition
    • Voice and Speech Recognition
  • Stocks
  • Events
  • Companies
  • Podcasts

Nuance Gatekeeper Gets Listed on Five9 App Marketplace

May 7, 2021

Nuance Communications is looking to find new customers for its voice biometric technology. To that end, the company has announced that its Nuance Gatekeeper solution is now available directly through the Five9 App Marketplace, and that the solution is fully compatible with Five9’s own Intelligent Cloud Contact Center platform.

Nuance Gatekeeper Gets Listed on Five9 App Marketplace

The news strengthens the existing relationship between the two companies, which previously allowed Intelligent Cloud Contact Center customers to take advantage of the various solutions in Nuance’s Intelligent Engagement portfolio. That portfolio includes Nuance’s virtual assistants and messaging services, though the integrations will be more seamless now that Gatekeeper has official Marketplace accreditation.

For its part, Nuance noted that there has been a growing demand for Contact-Center-as-a-Service (CCaaS) solutions that can provide organizations with flexible and scalable contact center capabilities. Gatekeeper is able to verify the identities of callers with secure voice biometrics, while its conversational voice assistants deliver self-service options that minimize the amount of time that call center agents need to spend on the phone with each customer. In doing so, the solution prevents fraud while making call center operations more efficient. 

“Our customers in the mid- and large-enterprise markets want to have the ability to integrate the best possible technology into their cloud contact centers,” said Five9 Business Development VP Walt Rossi. “Nuance Gatekeeper meets the growing need for flexible and secure authentication technology that can halt fraud in the contact center through advanced AI.”

“With Nuance Gatekeeper now available on the Five9 App Marketplace, more organizations can protect sensitive customer information, prevent fraud, and mitigate financial losses through advanced biometrics technology,” added Nuance EVP and Enterprise GM Robert Weideman.

Nuance has already provided Gatekeeper services for several financial institutions, including National Australia Bank, Bank Australia, and the Industrial Bank of Korea. The latter is using Gatekeeper to authenticate customers on video calls in addition to simple phone calls.

–

May 7, 2021 – by Eric Weiss

Related News

  • Nuance Provides Gatekeeper Authentication for Wings Credit UnionNuance Provides Gatekeeper Authentication for Wings Credit Union
  • Nuance Provides Gatekeeper Security for Bank AustraliaNuance Provides Gatekeeper Security for Bank Australia
  • Daon-Neustar Partnership Combines Voice Authentication With Phone Number VerificationDaon-Neustar Partnership Combines Voice Authentication With Phone Number Verification
  • Insight Partners Forecasts $4.82 Billion Voice Biometrics MarketInsight Partners Forecasts $4.82 Billion Voice Biometrics Market
  • Auraya Voice Biometrics Platform Gets Accreditation From AWSAuraya Voice Biometrics Platform Gets Accreditation From AWS
  • Amazon Launches New Voice Authentication ServiceAmazon Launches New Voice Authentication Service

Filed Under: News Tagged With: Biometric, biometrics, call center biometrics, CCaaS, Contact-Center-as-a-Service, Five9 App Marketplace, Five9 Intelligent Cloud Contact Center, Nuance Gatekeeper, Nuance Intelligent Engagement Platform, voice biometrics, voice recognition

Primary Sidebar

Identity is Shaping Air Travel – Time to Invest

Sponsored Links

facetec logo

FaceTec’s patented, industry-leading 3D Face Authentication software anchors digital identity, creating a chain of trust from user onboarding to ongoing authentication on all modern smart devices and webcams. FaceTec’s 3D FaceMaps™ make trusted, remote identity verification finally possible. As the only technology backed by a persistent spoof bounty program and NIST/iBeta Certified Liveness Detection, FaceTec is the global standard for Liveness and 3D Face Matching with millions of users on six continents in financial services, border security, transportation, blockchain, e-voting, social networks, online dating and more. www.facetec.com

TECH5 logo

TECH5 is an international technology company founded by experts from the biometrics industry, which focuses on developing disruptive biometric and digital ID solutions through the application of AI and Machine Learning technologies.

TECH5 target markets include both Government and Private sectors with products powering Civil ID, Digital ID, as well as authentication solutions that deliver identity assurance for various use cases. 

Learn more: www.tech5.ai

Mobile ID World Logo

Mobile ID World is here to bring you the latest in mobile authentication solutions and application providers. Our company is dedicated to providing users with the best content and cutting edge information on technology, news, and mobile solutions for your mobile identity management needs.

Recent Posts

  • An ‘Exciting Time’ for IDEMIA: Identity News Digest
  • Facephi’s Rocketship Award Delivers New Opportunities
  • Chips, Guacamole, and Device-Agnostic Identity – Hummingbirds AI CEO Nima Schei at ISC West 2023
  • NECAM Gets a New CEO: Identity News Digest
  • Onfido Delivers 15-second Identity Verification for UK’s Co-operative Bank

Biometric Associations

IBIA and fido

Tweets

Footer

  • About Us
  • Company Directory
  • Advertise With Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Archives
  • CCPA: Do not sell my personal info.

Follow Us

Copyright © 2023 FindBiometrics