call center biometrics

LumenVox Outfits CCT Contact Centers with Voice Recognition Tech

LumenVox Outfits CCT Contact Centers with Voice Recognition Tech

CCT Solutions has become an official reseller of LumenVox’s voice recognition technology. Based in Germany, CCT is a contact center specialist that provides businesses with multi-channel capabilities and automates interactions through its ContactPro platform. The company is primarily active in Europe, but has recently been hoping to expand its presence in the U.S. To that…

LumenVox Releases Version 8 of Advanced Biometric Authentication Suite

LumenVox Releases Version 8 of Advanced Biometric Authentication Suite

Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies. Version 8 uses artificial intelligence and biometrics to simplify customer-agent interactions in call centre environments using biometric authentication, allowing a customer’s identity to be validated securely by voice. The upgrades found in LumenVox’s Version 8…

ValidSoft Provides Secure Voice Authentication for Persistent Systems

ValidSoft Provides Secure Voice Authentication for Persistent Systems

ValidSoft has joined forces with Persistent Systems to provide banks and credit unions with better digital voice authentication technology. The two companies have developed a solution that integrates ValidSoft’s Precision Voice Biometrics platform into the Persistent Digital Bank Solution. The integration will enable continuous authentication, allowing financial institutions that are interested in the service to…

Verint Deploys Voice Biometrics Tech at Filipino Credit Card Call Center

Verint Deploys Voice Biometrics Tech at Filipino Credit Card Call Center

RCBC Bankard is deploying Verint’s voice biometrics technology to safeguard its call center operations. RCBC Bankard is the credit card division of the Rizal Commercial Banking Corporation (RCBC) in the Philippines; the deal itself came about through a partnership with Inspiro Relia. Once a customer has been enrolled, Verint’s voice biometrics technology uses unique vocal…

Santander Becomes Latest Big Bank to Deploy Nuance Voice Biometrics Tech

Santander Becomes Latest Big Bank to Deploy Nuance Voice Biometrics Tech

“While the system is certainly convenient for customers, it’s also delivers considerable security to the organization deploying it…” Santander is upgrading the security and convenience of its phone banking services thanks to biometric technology from Nuance Communications. The Spain-based bank has become the latest financial institution to implement voice recognition in its call center, allowing…

NICE Provides Real-Time Authentication for Vietnamese Bank

NICE Provides Real-Time Authentication for Vietnamese Bank

NICE has found another customer for its Real-Time Authentication (RTA) platform, announcing a new partnership with a domestic bank in Vietnam. The bank operates 25 branches and 30 transaction offices in the country, although the name of the financial institution was not revealed as part of the announcement. RTA is a voice recognition solution geared…

NICE Adds Proactive Fraudster Identification to Call Center Platform

NICE Adds Proactive Fraudster Identification to Call Center Platform

“It will flag individuals displaying this suspicious behavior for further review, and add their voice biometrics to a watch list that can block them in future call attempts.” Call center security specialist NICE has announced a new AI system designed to automatically identify and flag fraudsters. Called “Proactive Fraudster Exposure”, it’s a new component of…

ID R&D Solution Can Identify a Voice with 1-2 Seconds of Natural Speech

ID R&D Solution Can Identify a Voice with 1-2 Seconds of Natural Speech

“What’s more, the system is highly accurate, offering an Equal Error Rate of 0.3 percent on microphones and 0.6 percent for speech collected through a telephone.” ID R&D has upgraded IDVoice, its voice recognition system. The company says that IDVoice can now identify a speaker within one to two seconds of natural speech, making it…