Voice recognition specialist Auraya has achieved accreditation for its call center solution under Amazon Web Services’ Foundational Technical Review, effectively giving it the Amazon seal of approval for customers using […]

Amazon Web Services (AWS) has officially launched its Amazon Connect Voice ID service for contact centers. The feature was previously available in a preview format, but is now Generally Available […]

Arise Virtual Technologies has released a new Arise Digital Companion that automates certain call center procedures. The Companion is part of the broader Arise Platform, which allows businesses to outsource […]

Gnani.ai is making a play in the voice recognition space with the release of its new armour365 solution. The company is based in Bangalore, India, and armour365 is a voice […]

Call center solutions specialist Avaya is banking on biometric tech, announcing that it has made a strategic investment in Journey.Ai, Inc. Already part of the Avaya DevConnect partner ecosystem, Journey […]

Nuance Communications will be helping Minnesota’s Wings Financial Credit Union to complete its digital transformation. Wings is the largest credit union in the state, and will be adopting Nuance’s Intelligent […]

“I have had the privilege of working with some of the most innovative and successful technology companies in Silicon Valley, and Pindrop is on a similar trajectory of establishing enterprise-market […]

Nuance Communications is looking to find new customers for its voice biometric technology. To that end, the company has announced that its Nuance Gatekeeper solution is now available directly through […]

Another Vietnamese bank has adopted NICE’s Real Time Authentication (RTA) platform. NICE RTA is a voice biometrics offering designed to prevent fraud and improve the user experience for those calling […]