The Vystar Credit Union is upgrading its contact center security with Verint’s anti-fraud technology. The latter’s Identity Authentication and Fraud Detection platform uses behavioral biometrics and voice biometrics to analyze the speech and navigation patterns of people calling into the contact center and assess the validity of a call before it ever reaches a VyStar agent.
“Automating our fraud detection with Verint will help our fraud department achieve incredible time savings over previous manual methods,” said VyStar SVP Melissa Thomas. “These new solutions can take pressure off the employees by providing proactive fraud indicators in real-time to prevent fraud activity before it begins.”
The Verint system is expected to save both time and money while adding a layer of seamless anti-fraud security. It also represents an expansion of the partnership between Verint and VyStar, which dates to 2015 and was last renewed in October of 2018. VyStar currently utilizes several Verint solutions, including Desktop and Process Analytics, Speech Analytics, and Automated Quality Management.
Of course, voice biometrics has been an essential component of Verint’s portfolio since it acquired Victrio in 2013. The company has since expanded its offerings with FaceDetect, a facial recognition platform built for enterprise-level customers.
May 21, 2019 – by Eric Weiss