Verint

Verint Receives Three Awards for Speech Analytics Platform

Verint Receives Three Awards for Speech Analytics Platform

Verint is filling out its trophy case with a trio of awards, each of which was handed out in recognition of its Speech Analytics platform. The platform uses speech recognition, machine learning, and AI to transcribe call center interactions and convert them into actionable data for the enterprise. The three awards include a Speech Technology…

Verint Provides Anti-Fraud ID Solution for VyStar Credit Union

Verint Provides Anti-Fraud ID Solution for VyStar Credit Union

The Vystar Credit Union is upgrading its contact center security with Verint’s anti-fraud technology. The latter’s Identity Authentication and Fraud Detection platform uses behavioral biometrics and voice biometrics to analyze the speech and navigation patterns of people calling into the contact center and assess the validity of a call before it ever reaches a VyStar…

Interpol Nears Completion of Voice Identification System

Interpol Nears Completion of Voice Identification System

Interpol is currently in the final stages of the development of an international voice biometrics database to be shared with member police agencies. Called the Speaker Identification Integrated Project, it includes voice samples from 192 law enforcement agencies, and is designed to let Interpol members and affiliates use voice recognition technology to match suspects against…