• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Our Services
  • Contact Us
  • Newsletter
  • Top Nav Social Icons

FindBiometrics

FindBiometrics

Global Identity Management

  • Biometrics
    • What are Biometrics?
    • FAQ
    • Biometric Associations
    • Companies
    • Premier Partners
  • News
    • Featured Articles
    • Interviews
    • Thought Leadership
    • Podcasts
    • Webinars
    • Year in Review
  • Applications
    • Biometric Security
    • Border Control and Airport Biometrics
    • Consumer and Residential Biometrics
    • Financial Biometrics
    • Fingerprint & Biometric Locks
    • Healthcare Biometrics
    • Justice and Law Enforcement Biometrics
    • Logical Access Control Biometrics
    • Mobile Biometrics
    • Other Biometric Applications
    • Physical Access Control Biometrics
    • Biometric Time and Attendance
  • Solutions
    • Behavioral Biometrics
    • Biometric Sensors and Detectors
    • Facial Recognition
    • Biometric Fingerprint Readers
    • Hand Readers & Finger Scanners
    • Iris Recognition
    • Biometric Middleware and Software
    • Multimodal Biometrics
    • Physiological Biometrics
    • Smart Cards
    • Vein Recognition
    • Voice and Speech Recognition
  • Stocks
  • Events
  • Companies
  • Podcasts

Nuance Prediction Service Can Tell What Customers Are Calling About

September 20, 2018

“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.”

Can artificial intelligence predict the future? Maybe not yet, but it can be used to predict what customers are calling about when they dial into a contact center.

Nuance Customer Engagement Platform Predicts What Customers Are Calling About

That is the premise of Nuance Communications‘ latest solution, dubbed the “Nuance Prediction Service.” Part of the Nuance Customer Engagement Platform, the solution is designed to analyze aggregated, anonymized customer data from across a range of channels in order to predict what an incoming call is likely concerning. And thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.

In a statement announcing the solution, Nuance Enterprise Division General Manager Robert Weideman emphasized its capacity to improve automated customer service systems. “Prediction Service fuels the kind of highly personalized, omni-channel strategy that so many organizations are trying to achieve to engage their customers intelligently, while providing self-service that makes tremendous impact on efficiencies,” he said.

While Nuance has made a name for itself in recent years primarily with its voice and speech recognition technology, it has also shown a strengthening focus on artificial intelligence technology, particularly in the form of virtual assistant solutions. Now, with its Nuance Prediction Service, the company is further extending its AI activities, and appears to be pushing the limits of how such technology can be applied in the current state of the art.

—

(Originally posted on Mobile ID World)

Related News

  • Nuance to Issue Q4 Results on Nov. 18Nuance to Issue Q4 Results on Nov. 18
  • Kettering Health Network Turns to Nuance to Improve Emergency Room OutcomesKettering Health Network Turns to Nuance to Improve Emergency Room Outcomes
  • MEDITECH Launches Virtual Assistant with Nuance Voice CapabilitiesMEDITECH Launches Virtual Assistant with Nuance Voice Capabilities
  • Nuance Brings Virtual Assistant to Cerner Corporation PartnershipNuance Brings Virtual Assistant to Cerner Corporation Partnership
  • Nuance Healthcare Division Gets New GMNuance Healthcare Division Gets New GM
  • Nuance and the American Medical Association Team Up to Prevent Doctor BurnoutNuance and the American Medical Association Team Up to Prevent Doctor Burnout

Filed Under: News Tagged With: AI, artificial intelligence, call center solutions, enterprise AI, Nuance, Nuance Communications, Nuance Prediction Service, predictive analytics

Primary Sidebar

Want To Deploy Biometric Access? Download This First:

The resources in this bundle will give you the know-how to choose the right biometric access for your organization.

Sponsored Links

facetec logo

FaceTec’s patented, industry-leading 3D Face Authentication software anchors digital identity, creating a chain of trust from user onboarding to ongoing authentication on all modern smart devices and webcams. FaceTec’s 3D FaceMaps™ make trusted, remote identity verification finally possible. As the only technology backed by a persistent spoof bounty program and NIST/iBeta Certified Liveness Detection, FaceTec is the global standard for Liveness and 3D Face Matching with millions of users on six continents in financial services, border security, transportation, blockchain, e-voting, social networks, online dating and more. www.facetec.com

TECH5 logo

TECH5 is an international technology company founded by experts from the biometrics industry, which focuses on developing disruptive biometric and digital ID solutions through the application of AI and Machine Learning technologies.

TECH5 target markets include both Government and Private sectors with products powering Civil ID, Digital ID, as well as authentication solutions that deliver identity assurance for various use cases. 

Learn more: www.tech5.ai

With its secunet border gears product portfolio and specialised consulting expertise, secunet supports police forces and security authorities in their sovereign tasks. Whether ABC gates, self-service kiosks or biometric middleware – each component helps to strengthen identity protection and to accelerate verification – in mobile and stationary scenarios.

Mobile ID World Logo

Mobile ID World is here to bring you the latest in mobile authentication solutions and application providers. Our company is dedicated to providing users with the best content and cutting edge information on technology, news, and mobile solutions for your mobile identity management needs.

Recent Posts

  • Alcatraz Secures Bureau of Indian Standards Certification for Flagship Solution
  • Politics, Partnerships, and Certifications: Identity News Digest
  • Illinois Supreme Court Sets Statute of Limitations for BIPA Claims
  • Taiwan Cracks Down On Biometrics Talent Poaching: Identity News Digest
  • TECH5’s Biometric Tech Supports Remote Voting in Oman

Biometric Associations

IBIA and fido

Tweets

Footer

  • About Us
  • Company Directory
  • Advertise With Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Archives
  • CCPA: Do not sell my personal info.

Follow Us

Copyright © 2023 FindBiometrics