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call center solutions

Avtex Adds Daon’s Voice Recognition Tech to Call Center Solution

September 13, 2022

Avtex has partnered with Daon to offer voice recognition-based security to its call center clients. The Avtex is closely partnered with Genesys, a US-based provider of customer experience and call […]

Daon-Neustar Partnership Combines Voice Authentication With Phone Number Verification

August 26, 2022

Daon has partnered with Neustar to augment the fraud detection capabilities of its IdentityX biometric authentication platform in a call center setting. Neustar’s Authentication Plus and Account Link solutions provide automated probabilistic […]

LumenVox Obtains ISO 27001 Certification

March 15, 2022

LumenVox has officially achieved ISO 27001 certification. The company received the designation following an evaluation with an independent auditor that was carried out over the course of the past eight […]

Daon Forecasts Expanding Digital Identity Ecosystem in 2022 Predictions

February 3, 2022

Daon is gazing into the crystal ball with a series of five predictions for the biometrics and identity industry in 2022. In that regard, the company believes that many of […]

Pindrop Brings Voice Biometrics Tech to Five9 CX Marketplace

January 28, 2022

Pindrop will be looking to build its customer base through a new partnership with Five9. Five9 is best known for its intelligent contact center platform, while Pindrop is best known […]

Arise Uses Voice Biometrics to Authenticate Remote Customer Service Agents

September 28, 2021

Arise Virtual Technologies has released a new Arise Digital Companion that automates certain call center procedures. The Companion is part of the broader Arise Platform, which allows businesses to outsource […]

Nuance Provides Gatekeeper Authentication for Wings Credit Union

July 28, 2021

Nuance Communications will be helping Minnesota’s Wings Financial Credit Union to complete its digital transformation. Wings is the largest credit union in the state, and will be adopting Nuance’s Intelligent […]

Five9’s Improved Inference Studio Supports Virtual Agent Development, Voice Biometrics Tech

July 14, 2021

Five9 is trying to make it easier for organizations to set up their own custom contact center solutions. The company is best known for its Five9 Inference Studio, a no-code […]

NICE Picks Up Fraud Prevention Prize From UK Insurance Industry

February 22, 2021

NICE walked away with the top prize in the ‘Fight Against Fraud’ category at the UK Customer Service Excellence Awards. The Awards were established in 2018 to celebrate leading customer-facing […]

RingCentral Acquires Voice AI and Biometrics Specialist DeepAffects

December 22, 2020

California-based RingCentral has announced the acquisition of conversational artificial Intelligence (AI) startup DeepAffects, in a deal that is expected to allow it to offer smarter video meeting capabilities to its […]

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