Avtex has partnered with Daon to offer voice recognition-based security to its call center clients. The Avtex is closely partnered with Genesys, a US-based provider of customer experience and call […]

Daon has partnered with Neustar to augment the fraud detection capabilities of its IdentityX biometric authentication platform in a call center setting. Neustar’s Authentication Plus and Account Link solutions provide automated probabilistic […]

LumenVox has officially achieved ISO 27001 certification. The company received the designation following an evaluation with an independent auditor that was carried out over the course of the past eight […]

Daon is gazing into the crystal ball with a series of five predictions for the biometrics and identity industry in 2022. In that regard, the company believes that many of […]

Pindrop will be looking to build its customer base through a new partnership with Five9. Five9 is best known for its intelligent contact center platform, while Pindrop is best known […]

Arise Virtual Technologies has released a new Arise Digital Companion that automates certain call center procedures. The Companion is part of the broader Arise Platform, which allows businesses to outsource […]

Nuance Communications will be helping Minnesota’s Wings Financial Credit Union to complete its digital transformation. Wings is the largest credit union in the state, and will be adopting Nuance’s Intelligent […]

Five9 is trying to make it easier for organizations to set up their own custom contact center solutions. The company is best known for its Five9 Inference Studio, a no-code […]

NICE walked away with the top prize in the ‘Fight Against Fraud’ category at the UK Customer Service Excellence Awards. The Awards were established in 2018 to celebrate leading customer-facing […]

California-based RingCentral has announced the acquisition of conversational artificial Intelligence (AI) startup DeepAffects, in a deal that is expected to allow it to offer smarter video meeting capabilities to its […]