Frost & Sullivan has named LumenVox as one of the top players in the speech recognition industry. The firm has presented LumenVox with its Enabling Technology Leadership Award for 2021, and is specifically recognizing the company for its contributions to the contact center industry in North America.
According to Frost & Sullivan, the annual award acknowledges a company at the forefront of its industry. In practical terms, that means that the recipient has developed some kind of new technology that improves its existing portfolio, and that has the potential to inform the development of new products moving forward.
In that regard, LumenVox is best known for its robust voice portfolio, which includes a wide range of biometric and non-biometric software offerings. On the biometric front, the company’s voice recognition tech can be deployed in a customer-facing contact center to enable both active and passive authentication. The technology allows businesses to identify customers in a more seamless fashion, and does so while minimizing the threat of fraud.
The LumenVox platform has additional speech recognition, transcription, and natural language understanding capabilities, all of which can help automate the contact center experience and reduce the administrative burden on employees. The company also offers call progress analysis and text-to-speech technology to further streamline contact center operations.
“We are thrilled to receive this recognition for our dedication to creating excellent customer experiences,” said LumenVox Founder and CEO Edward Miller. “Our speech recognition and voice enabling software helps companies deliver accurate, efficient, and scalable voice experiences to a diverse base of users.”
“LumenVox stands out as a premier provider of emerging and maturing technology that others in the market adopt for product development and performance,” added Frost & Sullivan Digital Transformation Practice Industry Director Nancy Jamison. “LumenVox is broadening its core portfolio while pivoting to be a more product-focused company. This has doubled LumenVox’s reach and allows the company to market core technologies embedded in a variety of provider platforms or be sold as white-labeled solutions.”
LumenVox was previously recognized as a top speech technology vendor in Speech Technology Magazine’s People’s Choice Awards in 2020. CCT Solutions started using LumenVox tech in its own contact centers earlier that year.
December 14, 2021 – by Eric Weiss