Travelers Embracing Self-Service Technologies: SITA Survey

Self-service systems significantly enhance the passenger experience, suggest results from a new survey from air travel solutions provider SITA.

The twelfth edition of the SITA Passenger IT Trends Survey, conducted in partnership with Air Transport World, polled over 7,000 passengers from 17 countries around the world. Passengers who went through biometric screening at airports rated their experience at 8.4 out of 10, higher than standard screening checks at passport control and boarding, which were rated at eight and 8.2 respectively.

Passengers are also increasingly interested in self-service systems for baggage checking. While 31 percent of passengers surveyed in 2016 reported using such systems for baggage tagging, 47 percent said they had done so in SITA’s most recent survey.

The results bode well for the various biometric baggage and screening systems that are currently pioneering self-service solutions in airports around the US and around the world, with border control authorities seeking to leverage the security advantages of biometric screening while travel operators explore how such technology can be used to improve the passenger experience.

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June 30, 2017 – by Alex Perala