Five9 is trying to make it easier for organizations to set up their own custom contact center solutions. The company is best known for its Five9 Inference Studio, a no-code […]

Nuance Communications has expanded the scope of its partnership with Cerner Corporation. The latter is already using Nuance’s Dragon Medical Platform in its Cerner Millennium electronic health record solution, and […]

HandsFree Health has unveiled new technology that will facilitate the remote setup of the company’s various healthcare solutions. That includes the HIPAA compliant WellBe virtual assistant platform, in addition to […]

San Francisco-based Inference Solutions, maker of Intelligent Virtual Agents (IVA), has announced the newest version of its Inference Studio platform including the new Verbatim Audio feature for tuning speech recognition […]

Frost & Sullivan is predicting that digital assistants will become an increasingly important component of automotive branding in the next five years. Digital assistants allow drivers to control various navigation, […]

Google has made some significant improvements to the speech recognizer on its mobile phones. The new software outputs every single character in real time and is entirely contained on the […]

The 2019 HIMSS Conference and Exhibition is currently underway at the Orange County Convention Center in Orlando, Florida, and FindBiometrics is reporting live with expert interviews from the front lines […]

This year’s Consumer Electronics Show (CES 2019) is a big one for Pindrop, which has taken the opportunity to announce its expansion beyond the call center market. The company’s flagship […]

Amazon is seeking to get its Alexa virtual assistant into more third party devices with the announcement that it has now opened up the SDK for its Alexa Mobile Accessory […]

Customers of Alabama’s Bank Independent can now access their banking services via an AI-driven virtual assistant based on Amazon’s Alexa platform. That includes checking their account balances, performing transactions, and […]