NICE

Facebanx Gets Listed on NICE Actimize’s X-Sight Marketplace

Facebanx Gets Listed on NICE Actimize’s X-Sight Marketplace

NICE Actimize is putting together an X-Sight Marketplace that will consolidate a range of products and services that can help companies reduce financial crime. New solutions will be listed once they have been vetted by NICE Actimize, making it easier for enterprise-level customers to shop for and add new security features to ensure regulatory compliance.…

NICE Provides Real-Time Authentication for Vietnamese Bank

NICE Provides Real-Time Authentication for Vietnamese Bank

NICE has found another customer for its Real-Time Authentication (RTA) platform, announcing a new partnership with a domestic bank in Vietnam. The bank operates 25 branches and 30 transaction offices in the country, although the name of the financial institution was not revealed as part of the announcement. RTA is a voice recognition solution geared…

NICE Will Push Interaction Analytics at CCW 2019

NICE Will Push Interaction Analytics at CCW 2019

NICE will be touting the benefits of interaction analytics at the Call Center World conference in Germany later this month. Presales Engineer Dr. Uwe Lay will make the pitch during a seminar titled, “How you can achieve organizational change and a better customer experience with interaction analytics,” which will emphasize the need to understand every…

PostFinance Deploys NICE Voice Recognition Tech

PostFinance Deploys NICE Voice Recognition Tech

A major Swiss financial services provider has just deployed a voice authentication system for customers, care of NICE. The latter’s Real-Time Authentication (RTA) is aimed at call center applications, and uses voice biometrics to identify registered customers. As such, it can substantially reduce authentication times, offering greater convenience for the end user and cost savings…

NICE Adds Proactive Fraudster Identification to Call Center Platform

NICE Adds Proactive Fraudster Identification to Call Center Platform

“It will flag individuals displaying this suspicious behavior for further review, and add their voice biometrics to a watch list that can block them in future call attempts.” Call center security specialist NICE has announced a new AI system designed to automatically identify and flag fraudsters. Called “Proactive Fraudster Exposure”, it’s a new component of…

Indonesian Bank Deploys NICE Voice Recognition in Call Centers

Indonesian Bank Deploys NICE Voice Recognition in Call Centers

Indonesia’s Permata Bank has become the country’s first domestic bank to implement voice-based authentication for its customers, thanks to NICE technology. The bank is using NICE Real-Time Authentication, a system designed to identify customers calling into the organization through the voice biometrics evident in their natural speech, enabling passive and unobtrusive authentication. It’s a system…

Consumers Like Call Center Voice Recognition, Too: NICE Survey

Consumers Like Call Center Voice Recognition, Too: NICE Survey

A rising number of organizations have been enjoying the administrative benefits of voice-based authentication in the contact center, but new survey data is now affirming that customers like it, too. The data comes from enterprise software provider NICE, which surveyed 900 customers across India, Indonesia, the Philippines, Singapore, Hong Kong, and Australia. Announcing its results,…

NICE Announces Upgraded Voice Authentication System

NICE Announces Upgraded Voice Authentication System

NICE has announced an enhanced version of its Real-Time Authentication solution. The platform is designed to offer natural voice recognition for call-in center applications, identifying customers in an entirely passive manner, without the need to go through tedious security questions and passcodes. The platform received the 2016 Kachina Award from Saddletree Research last autumn, and also…