consumer surveys

Banks Must Focus on Strong Mobile Authentication, Suggests iovation Survey

Banks Must Focus on Strong Mobile Authentication, Suggests iovation Survey

“…just as younger consumers tend to show a higher preference for mobile banking, those in the 18-34 age range tend to prefer using the biometric authentication capabilities of those devices, whereas older survey respondents showed more of a preference for security questions.” Customers are increasingly accessing financial services on mobile devices, and providers need to…

Signicat Research Finds European Consumers’ Breaking Point for Online Onboarding

Signicat Research Finds European Consumers’ Breaking Point for Online Onboarding

“Based on surveys of 3,500 adults across Finland, Germany, the Netherlands, Norway, the UK, and Sweden, Signicat’s report says that over half of all consumers are willing to go through an onboarding process that takes more than ten minutes.” Europeans have a lot of patience for financial services firms’ online onboarding processes, but not as…

FPC Survey Finds Broad Support for Contactless Biometric Payment Cards

FPC Survey Finds Broad Support for Contactless Biometric Payment Cards

Fingerprint Cards (FPC) has conducted a poll of banks and consumers in an effort to learn more about their views about financial security and the prospects for biometric payment cards. The company found that banks and consumers are generally aligned in their views, especially when it comes to the significance of contactless payments. On that…

New Study Finds Consumers Will Trade Privacy for Access to Services

New Study Finds Consumers Will Trade Privacy for Access to Services

A new report from Strategy Analytics suggests that consumers are willing to put up with data breaches and privacy violations for the sake of convenience. The firm’s researchers found that while most people underestimated how much of their personal information – including biometric information – was available to corporate entities, they didn’t mind sharing that…

Frequent Flyers Support Airport Facial Recognition in NEC Survey

Frequent Flyers Support Airport Facial Recognition in NEC Survey

A new NEC survey suggests that travelers are becoming more receptive to facial recognition technology at airports. Released ahead of the July 4th weekend, the survey found that 75 percent of respondents would support the use of facial recognition to screen regular travelers, with the vast majority (87 percent) supporting efforts to identify criminals and…

Unisys Study Highlights the Importance of Data Security for Hong Kong Banking Customers

Unisys Study Highlights the Importance of Data Security for Hong Kong Banking Customers

A new report from Unisys suggests that data security is crucial for Hong Kong banking customers. The regional study looked at people’s banking preferences in Australia, the Philippines, Australia, New Zealand, and Hong Kong, and found that the majority (61 percent) of those in Hong Kong cited safety as their primary criteria when searching for…

New HSB Survey Finds Identity Theft is On the Rise

New HSB Survey Finds Identity Theft is On the Rise

Security technology is improving, yet our personal information is more vulnerable than ever. At least, that’s the takeaway from a new survey by HSB, which found that more than a third (39 percent) of Americans reported that their information had been compromised in some way. Of those, 51 percent had learned of the breach in…

Unisys: Filipinos Trust Banks, but Remain Wary of Behavioral Biometrics

Unisys: Filipinos Trust Banks, but Remain Wary of Behavioral Biometrics

Unisys has released the results of its 2019 Asia Pacific Banking study, finding that customers in the Philippines place the most trust in banks as an institution. They also considered security to be the single most important factor when choosing where to bank. Digging into the numbers, 63 percent of respondents named security as a…

SITA Finds Air Travelers Happier with Automated Passport Control

SITA Finds Air Travelers Happier with Automated Passport Control

SITA has released the results of its 2019 Passenger IT Insights report, finding that air travelers are happier when they are able to use biometric technology to make their journey more convenient. That was particularly true for automated passport control. The usage rate for self-scanning passport stations more than doubled between 2017 and 2018, jumping…

Users Happy to Trade Personal Data for Convenience and Security: Report

Users Happy to Trade Personal Data for Convenience and Security: Report

People are more than happy to share their personal data, just as long as they’re getting something in return.  That’s the main takeaway from Experian’s Global Identity and Fraud Report, which found that growing privacy concerns have not soured people on the overall potential of the digital experience. The vast majority (90 percent) of consumers are…

16% of U.S. Households Share Streaming Video Passwords: Parks Associates

16% of U.S. Households Share Streaming Video Passwords: Parks Associates

These days, many of us are more than happy to share the Netflix password with the entire family. A new report from Parks Associates has found that 16 percent of U.S. broadband households share account passwords for online video services like Amazon Prime and Hulu. “Innovations in Authentication and Personalization Technologies” goes on to suggest…

Consumers are Increasingly Open to Financial Services From Tech Companies: Fiserv

Consumers are Increasingly Open to Financial Services From Tech Companies: Fiserv

“…49 percent of respondents in Fiserv’s surveys said they would feel secure with biometric authentication in financial services.” Consumers are increasingly open to the idea of receiving financial services from tech companies, suggests new research from Fiserv, Inc. The findings come by way of Fiserv’s newly published “Expectations & Experiences: Channels and New Entrants” study,…

Survey Finds Strong Appetite for Digital Government Services Secured by Biometrics

Survey Finds Strong Appetite for Digital Government Services Secured by Biometrics

Citizens around the world want more digital access to government services, and are largely comfortable with the use of biometrics therein, suggest new findings from Accenture. The findings come from a survey of about 6,000 people across Australia, France, Germany, Singapore, the UK, and the US. According to Accenture’s report, 86 percent said they see…

Study Finds Biometric Authentication is Less Popular at Work

Study Finds Biometric Authentication is Less Popular at Work

Another study is pointing to the rise of biometric authentication, and the decline of the password. Commissioned by London-based multimodal authentication specialist Callsign and carried out by YouGov Plc, the study entailed online surveys of a little over 3,000 adults across the UK and the US. The survey found a significant difference in authentication preferences…