• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Our Services
  • Contact Us
  • Newsletter
  • Top Nav Social Icons

FindBiometrics

FindBiometrics

Global Identity Management

  • Biometrics
    • What are Biometrics?
    • FAQ
    • Biometric Associations
    • Companies
    • Premier Partners
  • News
    • Featured Articles
    • Interviews
    • Thought Leadership
    • Podcasts
    • Webinars
    • Year in Review
  • Applications
    • Biometric Security
    • Border Control and Airport Biometrics
    • Consumer and Residential Biometrics
    • Financial Biometrics
    • Fingerprint & Biometric Locks
    • Healthcare Biometrics
    • Justice and Law Enforcement Biometrics
    • Logical Access Control Biometrics
    • Mobile Biometrics
    • Other Biometric Applications
    • Physical Access Control Biometrics
    • Biometric Time and Attendance
  • Solutions
    • Behavioral Biometrics
    • Biometric Sensors and Detectors
    • Facial Recognition
    • Biometric Fingerprint Readers
    • Hand Readers & Finger Scanners
    • Iris Recognition
    • Biometric Middleware and Software
    • Multimodal Biometrics
    • Physiological Biometrics
    • Smart Cards
    • Vein Recognition
    • Voice and Speech Recognition
  • Stocks
  • Events
  • Companies
  • Podcasts

Onfido Survey Finds Consumers Getting Comfortable With Online Services

October 22, 2021

Onfido and Okta have released a new report that suggests that companies are now racing against the clock when they try to onboard new customers online. The report found that while people are more comfortable using online services, they expect the onboarding process to take less than 10 minutes, and will lose confidence in businesses that exceed that time.

Onfido Survey Finds Consumers Getting Comfortable With Online Services

The findings in the Digital by Default report are based on the responses of over 1,000 people in France, and another 4,000 people in the US, the UK, and the Netherlands. The survey itself was conducted in September of 2021.

Digging into the details, French consumers were the most enthusiastic about digital services, with the overwhelming majority (94 percent) indicating that they feel comfortable when accessing things online. Many (43 percent) said that their comfort level increased during the pandemic, which suggests that people become more receptive to digital services the more that they have to use them. In that regard, COVID-19 led to increased adoption of digital services as people turned to remote service options during pandemic lockdowns.

The French respondents cited convenience as the biggest advantage that online channels have over their in-person counterparts. The majority (64 percent) appreciated the fact that they didn’t have to leave their home, while nearly half (44 percent) liked the fact that many online services are available 24/7. Many (48 percent) also felt that online services were safer than physical venues during the pandemic.

On the security front, 70 percent of the respondents expressed a willingness to use biometric authentication instead of a password. Meanwhile, 85 percent of those who have already used a biometric to open an account would be willing to do so a second time.

The trend was true across industries and countries, though consumers are particularly keen to use the internet while banking, when booking hotels, and when accessing telecom accounts. Seventy-eight percent of those in France want to be able to open an account in less than 10 minutes, regardless of the nature of that service.

“From the moment a consumer visits a service provider’s website or downloads an app, they’re evaluating whether the business can deliver a trusted digital service, providing security and keeping their data private,” said Onfido CEO Mike Tuchen. “Those that can offer low or zero friction during verification and authentication will positively differentiate themselves in a market where digital services have become the norm.”

Onfido itself has enjoyed record growth during the pandemic, a fact that reflects the rising demand for secure remote onboarding technology. Tiger Brokers and the BUX investment platform are some of the company’s most recent customers.

–

October 22, 2021 – by Eric Weiss

Related News

  • Onfido Survey Highlights Trust Problem for Digital BusinessesOnfido Survey Highlights Trust Problem for Digital Businesses
  • Onfido Finds Identity Fraud is Personal for Most PeopleOnfido Finds Identity Fraud is Personal for Most People
  • Onfido Survey Captures Just How Much People Hate PasswordsOnfido Survey Captures Just How Much People Hate Passwords
  • AARP Survey Finds Growing Support for Biometric Authentication Among the ElderlyAARP Survey Finds Growing Support for Biometric Authentication Among the Elderly
  • WATCH: The February 15 Identity Summit is Available On-DemandWATCH: The February 15 Identity Summit is Available On-Demand
  • Okta Ties Biometric Login to Personal Devices to Fight PhishingOkta Ties Biometric Login to Personal Devices to Fight Phishing

Filed Under: News Tagged With: Biometric, biometric authentication, biometrics, cart abandonment, consumer surveys, Digital by Default, digital services, Okta, Onfido, survey data

Primary Sidebar

Identity is Shaping Air Travel – Time to Invest

Sponsored Links

facetec logo

FaceTec’s patented, industry-leading 3D Face Authentication software anchors digital identity, creating a chain of trust from user onboarding to ongoing authentication on all modern smart devices and webcams. FaceTec’s 3D FaceMaps™ make trusted, remote identity verification finally possible. As the only technology backed by a persistent spoof bounty program and NIST/iBeta Certified Liveness Detection, FaceTec is the global standard for Liveness and 3D Face Matching with millions of users on six continents in financial services, border security, transportation, blockchain, e-voting, social networks, online dating and more. www.facetec.com

TECH5 logo

TECH5 is an international technology company founded by experts from the biometrics industry, which focuses on developing disruptive biometric and digital ID solutions through the application of AI and Machine Learning technologies.

TECH5 target markets include both Government and Private sectors with products powering Civil ID, Digital ID, as well as authentication solutions that deliver identity assurance for various use cases. 

Learn more: www.tech5.ai

Mobile ID World Logo

Mobile ID World is here to bring you the latest in mobile authentication solutions and application providers. Our company is dedicated to providing users with the best content and cutting edge information on technology, news, and mobile solutions for your mobile identity management needs.

Recent Posts

  • NECAM Gets a New CEO: Identity News Digest
  • Onfido Delivers 15-second Identity Verification for UK’s Co-operative Bank
  • Two-Thirds of the Planet Have Biometric ID – ZKTeco USA President Manish Dalal at ISC West 2023
  • Biometrics and Mobile ID on the Innovation Highway: Sponsors and Sessions Announced
  • Who Are Moscow’s Surveillance Tech Vendors?—Identity News Digest

Biometric Associations

IBIA and fido

Tweets

Footer

  • About Us
  • Company Directory
  • Advertise With Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Archives
  • CCPA: Do not sell my personal info.

Follow Us

Copyright © 2023 FindBiometrics