• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Our Services
  • Contact Us
  • Newsletter
  • Top Nav Social Icons

FindBiometrics

FindBiometrics

Global Identity Management

  • Biometrics
    • What are Biometrics?
    • FAQ
    • Biometric Associations
    • Companies
    • Premier Partners
  • News
    • Featured Articles
    • Interviews
    • Thought Leadership
    • Podcasts
    • Webinars
    • Year in Review
  • Applications
    • Biometric Security
    • Border Control and Airport Biometrics
    • Consumer and Residential Biometrics
    • Financial Biometrics
    • Fingerprint & Biometric Locks
    • Healthcare Biometrics
    • Justice and Law Enforcement Biometrics
    • Logical Access Control Biometrics
    • Mobile Biometrics
    • Other Biometric Applications
    • Physical Access Control Biometrics
    • Biometric Time and Attendance
  • Solutions
    • Behavioral Biometrics
    • Biometric Sensors and Detectors
    • Facial Recognition
    • Biometric Fingerprint Readers
    • Hand Readers & Finger Scanners
    • Iris Recognition
    • Biometric Middleware and Software
    • Multimodal Biometrics
    • Physiological Biometrics
    • Smart Cards
    • Vein Recognition
    • Voice and Speech Recognition
  • Stocks
  • Events
  • Companies
  • Podcasts

RingCentral Acquires Voice AI and Biometrics Specialist DeepAffects

December 22, 2020

California-based RingCentral has announced the acquisition of conversational artificial Intelligence (AI) startup DeepAffects, in a deal that is expected to allow it to offer smarter video meeting capabilities to its customers.

RingCentral Acquires Voice AI and Biometrics Specialist DeepAffects

RingCentral creates cloud-based communication and collaboration tools for the enterprise, with a portfolio that includes contact center software, business phone and messaging systems, video conferencing solutions, and more.

The deal — the terms of which were not disclosed — seems to conclude what has been a strong year for the company, which saw its subscription revenue grow by a third and its share price more than double to an all-time high of $387. This growth can be at least partially attributed to the COVID-19 pandemic, and the rise in remote work and online transactions that has resulted from it.

Market research and analytics firm Gartner had previously predicted that by the year 2021, 15 percent of all customer service interactions would go through some form of AI solution, which would mark a 400 percent increase from 2017.

As VentureBeat reports, RingCentral will be hoping to tap into this growing market through the purchase of DeepAffects, which, since it was founded in 2017, has been working at creating “the new standard for voice intelligence”, and uses voiceprints to identify individuals from a few seconds of audio.

DeepAffects is also capable of multi-speaker recognition, speech-to-text output, emotion recognition, intent detection, as well as the tracking and measuring of conversational metrics, including something called “talk-to-listen” ratios, which can reveal who talked or listened most during a meeting, or track who asked the most questions.

Source: VentureBeat

(Originally posted on Mobile ID World)

Related News

  • Arise Uses Voice Biometrics to Authenticate Remote Customer Service AgentsArise Uses Voice Biometrics to Authenticate Remote Customer Service Agents
  • Five9’s Improved Inference Studio Supports Virtual Agent Development, Voice Biometrics TechFive9’s Improved Inference Studio Supports Virtual Agent Development, Voice Biometrics Tech
  • Medallia Officially Acquires Voci TechnologiesMedallia Officially Acquires Voci Technologies
  • Pindrop Report Details Impact of COVID-19 on Call CentersPindrop Report Details Impact of COVID-19 on Call Centers
  • Nuance Offers Faster Voice Authentication with New Lightning EngineNuance Offers Faster Voice Authentication with New Lightning Engine
  • South American Healthcare Provider’s Chatbot Authenticates Customers Using ID R&D Voice BiometricsSouth American Healthcare Provider’s Chatbot Authenticates Customers Using ID R&D Voice Biometrics

Filed Under: News Tagged With: artificial intelligence, Biometric, biometrics, call center solutions, conversational AI, COVID-19, Gartner, remote work, video conferencing, voice biometrics, voice interaction

Primary Sidebar

EXCLUSIVE MEMBERS ONLY CONTENT:

Become a FindBiometrics Member and gain easy access to specialty content, including the ID Tech column, replays of virtual events, and Identity School educational checklists:

ID Tech: America’s Most Murderous City Reverses Its Facial Recognition Ban [NEW]

ID TECH: What Role Will Biometrics Play in the Cyber Cold War? We’re About to Find Out

Identity School: Facial Recognition Cheat Sheet

Sponsored Links

TECH5 showcase logo

TECH5 is an international technology company founded by experts from the biometrics industry, which focuses on developing disruptive biometric and digital ID solutions through the application of AI and Machine Learning technologies.

TECH5 target markets include both Government and Private sectors with products powering Civil ID, Digital ID, as well as authentication solutions that deliver identity assurance for various use cases. 

Learn more: www.tech5.ai

Onfido logo

Onfido is building the new identity standard for the internet.Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.. For more information, please visit www.onfido.com

ThreatMark brings trust to the digital world by providing cutting-edge fraud prevention solutions. Major banks use ThreatMark’s AI-powered technology and behavioral biometrics to build secured banking experience to precisely verify their legitimate users, seamlessly across all digital channels. All while securing the users’ most precious assets and keeping the fraudsters away. Learn more: www.threatmark.com/

With its secunet border gears product portfolio and specialised consulting expertise, secunet supports police forces and security authorities in their sovereign tasks. Whether ABC gates, self-service kiosks or biometric middleware – each component helps to strengthen identity protection and to accelerate verification – in mobile and stationary scenarios.

Mobile ID World Logo

Mobile ID World is here to bring you the latest in mobile authentication solutions and application providers. Our company is dedicated to providing users with the best content and cutting edge information on technology, news, and mobile solutions for your mobile identity management needs.

Recent Posts

  • Authentication, Border Screening, Surveillance – Biometrics News Digest for August 10, 2022
  • IDEX and Reltime Collaborate On Crypto-focused Web3 Biometric Card
  • America’s Most Murderous City Reverses Its Facial Recognition Ban
  • Innovatrics’ DOT Enables Selfie-based Hotel Check-in
  • Ping to Go Private in $2.8 Billion Deal

Biometric Associations

IBIA and fido

Tweets

Footer

  • About Us
  • Company Directory
  • Advertise With Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Archives
  • CCPA: Do not sell my personal info.

Follow Us

Copyright © 2022 FindBiometrics