Access Softek Provides Chatbot and Biometric Authentication for Great Lakes Credit Union

Access Softek will be helping the Great Lakes Credit Union (GLCU) further its digital transformation. The company has previously outfitted the GLCU with its mobile banking solution, and will now be supplementing that with its Orpheus Online Banking, Conversational Banking, and Biometric Authentication Manager (BAM) offerings.

The new features will allow the GLCU to provide more secure and convenient services to its 80,000 members, with the Conversational Banking and Biometric Authentication Manager solutions being particularly noteworthy in that regard. The Conversational Banking platform comes with a slew of chatbot, live chat, and video chat functions, all of which will give customers more ways to engage with the Credit Union.

The Authentication Manager, meanwhile, allows customers to take advantage of the biometric authentication features in their smartphone. BAM offers support for face and fingerprint recognition, both of which allow end users to replace passwords and knowledge-based security questions with secure device biometrics.

“It is important that our members have a unified experience which enables them to transact in the channel they prefer,” said GLCU President and CEO Steven Bugg. “Adding online banking will provide that consistent experience, and the authentication manager and conversational banking provide us new tools that will make it even easier for us to serve our members.”

“Great Lakes is very in tune with what its members need, and we are proud to be able to provide the features that make both the credit union and the member successful,” added Access Softek founder and CEO Chris Doner.

The GLCU has been an Access Softek client for more than ten years. The First Service Credit Union and the Wings Financial Credit Union are some of the company’s newer clients, with the former deploying the Biometric Authentication Manager and the latter opting for Access Softek’s new EasyVest investment tool. Access Softek has also released a new API that makes it easier to add biometric authentication to an existing financial platform.

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July 23, 2021 – by Eric Weiss