The First Service Credit Union has partnered with Access Softek to improve the digital banking experience for its customers. To that end, Access Softek will provide First Service with a number of omnichannel banking services that cover everything from investments to authentication.
First Service will specifically be deploying the Orpheus Omnichannel Digital Banking platform, which in turn will support several other Access Softek applications, including Real-Time Fraud Control and the Biometric Authentication Manager. The Manager will allow First Service customers to verify their identities with face or fingerprint recognition, while Fraud Control supplements that with behavioral analytics that can detect and stop any suspicious activity.
The Access Softtek portfolio also includes a ChatBot and the EasyVest automated investment tool. The ChatBot will help First Service customers get answers to more common questions, while EasyVest is a robo-advisor that was designed to make the investment process more accessible. EasyVest debuted in May, and offers straightforward portfolio recommendations that take each customer’s personal investment goals into account.
First Service Credit Union is based in Houston, and currently manages $793 million in assets for 66,000 members. The financial institution indicated that it has already used the Access Softek SDK to build 20 custom applications for its clientele.
“Of all the partners we considered, Access Softek had the most diverse set of solutions that help us achieve our mission of putting members first,” said First Service President and CEO David Bleazard. “We are thrilled with the level of ease and customization we’ve been able to achieve.”
“For 10 years, Access Softek has been an active partner with First Service on their journey of dramatic and successful growth,” added Access Softek Founder and CEO Chris Doner. “This significant expansion of our relationship is an important acknowledgement of the leading position of our products in the industry.”
A growing number of credit unions are using biometric authentication to improve their security posture. The Affinity Federal Credit Union is now using voice recognition to identify callers, while the Central Minnesota Credit Union recently installed a biometric ATM.
November 30, 2020 – by Eric Weiss