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SITA Smart Path Trial Reduces Passenger Processing Times at Istanbul Airport

April 20, 2021

SITA has completed a biometric passenger processing trial at Istanbul Airport (iGA), reporting a 30 percent reduction in boarding times over the course of the six-month trial period. The trial was carried out in collaboration with Turkish Airlines, and was set up as a Proof of Concept to demonstrate how low-touch screening technologies lead to better outcomes for air travelers.

SITA Smart Path Trial Reduces Passenger Processing Times at Istanbul Airport

In that regard, both passengers and airlines expressed greater satisfaction when using the biometric processing system. The low-touch setup also minimized the amount of contact between passengers and employees, which translated to better public health outcomes during the COVID-19 pandemic.

The trial itself utilized the SITA Smart Path system, and took advantage of SITA Flex check-in terminals that had already been installed at Istanbul Airport. To participate, passengers first needed to use the terminals to register their faces and link their biometric data to their flight information. After that, they would no longer need to make physical contact with anything at airport checkpoints, and could instead pass through security, enter the airport lounge, and board their plane with only a facial recognition scan.

“Despite the challenging economic environment we are confident that smart technology implementations are crucial to boost passenger confidence and increase the airport’s efficiency,” said iGA Chief Digital and Commercial Officer Ersin Inankul. “Istanbul Airport is a technology-driven airport and we’re proud to be leading the way in terms of low touch smart systems that can help keep passengers safe while reducing operational burdens on the airport.”

SITA Flex is compatible with the new SITA Health Protect suite that was introduced to make it easier for passengers comply with international COVID-19 travel requirements. Smart Path and Flex technologies were recently installed at the new Passenger Terminal at Bahrain International Airport, and are also being deployed in a new mobile screening solution being developed in collaboration with NEC.

–

April 20, 2021 – by Eric Weiss

Related News

  • SITA Lays Runway for Biometric Passenger Processing at Geneva AirportSITA Lays Runway for Biometric Passenger Processing at Geneva Airport
  • SITA Provides Biometric Passenger Screening System for Beijing AirportSITA Provides Biometric Passenger Screening System for Beijing Airport
  • Star Alliance Partners With SITA, NEC to Extend Reach of Biometric ProgramStar Alliance Partners With SITA, NEC to Extend Reach of Biometric Program
  • SITA Offers Biometric Boarding on Domestic United Airlines Flights at SFOSITA Offers Biometric Boarding on Domestic United Airlines Flights at SFO
  • Bahrain Airport Launches New Passenger Terminal with SITA TechBahrain Airport Launches New Passenger Terminal with SITA Tech
  • NEC and SITA Work to Bring Mobile Screening Tech to International AirportsNEC and SITA Work to Bring Mobile Screening Tech to International Airports

Filed Under: News Tagged With: airport biometrics, Biometric, Biometric Passenger Processing, biometrics, contactless biometrics, face biometrics, facial recognition, Istanbul Airport, SITA, SITA Smart Path

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