The telemedicine specialist Reliq Health Technologies has released a new Interactive Voice Recognition (IVR) platform that automates various aspects of the virtual care process. The new solution offers support for multiple languages, and has been integrated into Reliq’s broader iUGO Care platform for remote patient monitoring.
According to Reliq, the solution should be particularly useful in cases in which a patient is using a biometric monitoring device that is not connected to the internet for whatever reason. For example, some devices still do not support an internet connection, or the patient could be in an area with poor network coverage.
Thanks to iUGO Care IVR, those patients will be able to report their own readings over the phone. The IVR tech will record that spoken information, and convert it into a more conventional medical format before automatically uploading the data to the iUGO Care platform. Doctors will then be able to access that information and evaluate the patient’s progress without ever needing to speak to the patient directly.
Reliq believes that iUGO Care IVR will appeal to insurance companies who want patients to use their existing monitoring devices. In that regard, the technology will allow clinics to take advantage of Medicare reimbursement codes involving self-reported data.
Reliq went on to reveal that it has already secured its first iUGO Care IVR customer. The solution will be deployed with a Maryland physician clinic that plans to use the technology to provide better remote care to the local Russian-speaking population. Reliq expects the solution to appear in other areas and other languages within the first quarter of the year.
While the demand for remote patient monitoring tech has increased in response to COVID-19, many of the newer solutions were designed to take advantage of connected monitoring devices. Reliq’s solution should help bridge the gap between those new devices and older legacy devices that are still in circulation, allowing more people to enjoy the benefits of virtual care during the pandemic.
January 20, 2021 – by Eric Weiss