Face and Voice Biometrics Empower Customer Service Robot

“With its integration of CyberLink’s FaceMe biometric engine, the robot is able to identify known customers, and to determine demographic information pertaining to age and gender.”

Face and Voice Biometrics Empower Customer Service Robot
(image via CyberLink)

CyberLink‘s facial recognition technology has been incorporated into a new robot that’s just hitting the Taiwanese and Japanese markets.

It’s the result of a collaboration between the Taiwan-based facial recognition specialist and its compatriot Syscom Group, whose humanoid robot, Ayuda, is designed for customer service. With its integration of CyberLink’s FaceMe biometric engine, the robot is able to identify known customers, and to determine demographic information pertaining to age and gender. It’s also designed to detect emotion, potentially enabling more meaningful interactions with human interlocutors.

In announcing the integration, CyberLink asserted that its FaceMe engine offers a 98.5 percent True Acceptance Rate, thanks to its use of neural network and deep learning technologies. The company also noted that the Ayuda robot support voice recognition, further enhancing its ability to recognize individuals.

“The Ayuda service robot has been integrated in government and public service institutions in Taiwan, and numerous shipment orders are already underway to the Japanese market,” the company added.

The news comes soon after CyberLink’s announcement last month that it had teamed up with camera technology specialist Altek to develop a depth sensing chip that can support 3D facial recognition, suggesting that it is enjoying a rising profile in the booming facial recognition market.