An identity management solutions filled world is one that is ultimately secure and convenient. With mobility and biometrics reaching new heights of popularity, both in the hands of consumers and across vertical markets, daily inconveniences like airport security wait times, inefficient attendance tracking and security questions for phone banking are all slowly disappearing.
Next on the daily inconvenience chopping block is going to be the wait times at the Department of Motor Vehicles and other motor vehicle agencies, now that MorphoTrust USA (Safran) has partnered with QLess to create a virtual line solution.
The line management solution will be provided by QLess – a wait management solutions provider – and it will manifest as a Software-as-a-Service (SaaS) technology that will allow patrons of any agency or business using it to stand in line wherever they find most convenient.
The virtual line is particularly accessible in nature, which is a necessity when considering that the services offered by motor vehicle agencies need to be open to all members of the public. A user enters her phone number into the system and receives a text or phone call when it’s her turn to be served. Since the end user interface is accessed through a website, no app is needed to access the service, and thanks to an on site touch screen kiosk neither is a phone or PC.
QLess CEO and Founder Alex Bäcker says, “This partnership is further demonstration of our companies’ understanding of the service needs of government agencies, and how to improve the customer experience to help agencies serve consumers more efficiently and effectively.”
The wait management solution will extend to Federal Agencies and MorphoTrust IdentoGO Centers. This last detail is appropriate considering MorphoTrust’s enrollment centers allow customers to sign up for biometrics enabled services like the TSA’s Pre✓ program, which streamlines the airport security process.
August 27, 2014 – by Peter B. Counter