Bank customers are growing increasingly interested in iris scanning authentication, according to digital banking platform developer Intelligent Environments. Citing its own recent survey data, the company says that 60 percent of its respondents said they would consider using iris scanning, compared to 33 percent who said the same in 2014.
Other biometric technologies are on the rise, too. Intelligent Environments’ 2016 Future Password Index also found that consumers’ interest in facial recognition has risen from 30 percent in 2014 to 55 percent now, and support for voice recognition has gone up from 27 percent to 45 percent over the same period. Fingerprint scanning is still popular – 53 percent said they’d use it in 2014 and 57 percent say the same this year – but it has now been outpaced by iris scanning.
The results do make sense given recent market trends: Samsung’s Note7 smartphone, despite its ignominious end, may have made a big impression on consumers and other companies with its support for iris scanning; meanwhile, facial recognition is being used for mobile authentication by major organizations like Mastercard; and numerous banks have embraced voice recognition for their call-in centers. Consumers are being exposed to these technologies in big ways, and as such many may be starting to consider how easy it would be to use them for authentication in everyday banking.
November 4, 2016 – by Alex Perala