Citibank

Citi Brings Voice Authentication to Indian Customers

Citi Brings Voice Authentication to Indian Customers

“The launch of the system in India follows recent deployments in the Philippines and Malaysia…” Citibank has brought its voice-based authentication system to India, the bank has announced. The system identifies customers calling the bank’s phone lines via voice biometrics, rather than through security questions or PINs. The aim is to improve the customer experience…

Citibank Deepens Commitment to Biometric Authentication With Touch ID

Citibank Deepens Commitment to Biometric Authentication With Touch ID

“A number of banks around the world have embraced Touch ID for mobile login, but Citibank has become the first to use such biometric authentication to enable mobile stock trading.” Citibank customers in Hong Kong can now log into their mobile banking apps via the iPhone’s Touch ID fingerprint scanning system. A number of banks…

Citi Brings Voice Authentication to Philippines

Citi Brings Voice Authentication to Philippines

“The Philippines debut of the system follows soon after its launch this August in Malaysia, with Citi having previously indicated its aim is to become the first bank to roll out voice authentication across the entire APAC region.” Citibank has brought voice-based authentication to the Philippines, reports BusinessMirror. The bank has launched such a system for…

Citibank Malaysia Launches Voice Authentication System

Citibank Malaysia Launches Voice Authentication System

Citibank has become the first bank in Malaysia to launch a voice recognition system for customer authentication, reports the New Straits Times. It’s part of Citi’s ambitious plan to become the first bank to enable such a system throughout the entire APAC region, having already deployed the technology in Taiwan, Hong Kong, Singapore, and Australia. Speaking…

Citibank Supports Samsung Pay Ahead of Singapore Launch

Citibank Supports Samsung Pay Ahead of Singapore Launch

“Almost immediately after Apple Pay was launched in [Singapore], Samsung announced that its own mPayment platform would arrive within the second quarter.” Samsung Pay has garnered the support of another major bank in Singapore ahead of its launch in the country. Citibank Singapore cardholders will be able to use the mobile payment platform when it…

Citibank Announces Voice Authentication for Taiwan Call Center

Citibank Announces Voice Authentication for Taiwan Call Center

Citibank Taiwan is launching a voice recognition system for its customers this week. Starting tomorrow, clients will be able to sign up so that they can be passively identified using voice recognition technology when they call in to the bank’s call center. It’s a move expected to improve efficiency on the bank’s part, with Citibank…