The Star Alliance has shared more details about its burgeoning facial recognition program. The company is using facial recognition to improve the passenger experience, allowing travelers to complete multiple stages of the airport journey with a touchless facial recognition scan. Those who opt in to the program will be able to use their face to check in, drop bags, pass through security, enter the Star Alliance lounge, and then board their plane.
The Alliance first announced that it would be building a biometric passenger identification platform in July of 2019. The platform is based on NEC’s facial recognition technology, and debuted for select SWISS and Lufthansa flyers earlier this month.
Now the Alliance is crediting Nagarro for its involvement in the scheme. Nagarro has been a Star Alliance partner for six years, and is one of four technology partners with a hand in the development of the new facial recognition system. The company specifically helped shape the user experience, with development guidelines and code reviews to make the interface more palatable and increase adoption rates.
Passengers are able to register their faces through their mobile devices, using an app from an Alliance member airline to scan their passport and take a selfie. The app will then use facial recognition to make sure the two faces belong to the same person. After that, the traveler will be able to use their face to prove their identity wherever the service is offered.
In addition to its work on the app, Nagarro updated the user interface to make it easier to look up flights and compare fare prices.
“It is easy to get caught up in the complexity of things, but with Nagarro, there is always more focus on the result, the destination, and how it will better our operations,” said Star Alliance Digital and Technology Services Director Jeremy Drury. “The importance and mutual benefits of this relationship has been proven once more during COVID-19.”
The new facial recognition system will allow the Star Alliance to meet the growing demand for contactless technologies during the pandemic.
November 25, 2020 – by Eric Weiss