• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Our Services
  • Contact Us
  • Newsletter
  • Top Nav Social Icons

FindBiometrics

FindBiometrics

Global Identity Management

  • Biometrics
    • What are Biometrics?
    • FAQ
    • Biometric Associations
    • Companies
    • Premier Partners
  • News
    • Featured Articles
    • Interviews
    • Thought Leadership
    • Podcasts
    • Webinars
    • Year in Review
  • Applications
    • Biometric Security
    • Border Control and Airport Biometrics
    • Consumer and Residential Biometrics
    • Financial Biometrics
    • Fingerprint & Biometric Locks
    • Healthcare Biometrics
    • Justice and Law Enforcement Biometrics
    • Logical Access Control Biometrics
    • Mobile Biometrics
    • Other Biometric Applications
    • Physical Access Control Biometrics
    • Biometric Time and Attendance
  • Solutions
    • Behavioral Biometrics
    • Biometric Sensors and Detectors
    • Facial Recognition
    • Biometric Fingerprint Readers
    • Hand Readers & Finger Scanners
    • Iris Recognition
    • Biometric Middleware and Software
    • Multimodal Biometrics
    • Physiological Biometrics
    • Smart Cards
    • Vein Recognition
    • Voice and Speech Recognition
  • Stocks
  • Events
  • Companies
  • Podcasts

For Some Pixel 6 Users, Screen Repairs Break Biometric Authentication

February 25, 2022

Google continues to have issues with the in-display fingerprint sensor in its Pixel 6 smartphone. Many consumers had trouble getting the sensor to work following the launch of the handset in October, though Google tried to address the problem with a software update in November.

For Some Pixel 6 Users, Screen Repairs Break Biometric Authentication

Unfortunately, the new problem seems to disable the fingerprint sensor entirely, at least for Pixel 6 owners who have had to get their screens repaired. When fixing a Pixel 6 screen, technicians are supposed to run a calibration tool to reset the sensor with the new screen. However, the tool seems to have trouble communicating with the sensor, and often displays the message, “Couldn’t find the unique calibration software for this device.” In those cases, the fingerprint sensor becomes unusable, since it cannot be configured following the repair.

The problem does not seem to occur after every repair, and there does not yet seem to be a pattern about when and why it happens. Some technicians have suggested that the tool is more likely to fail when run through a Windows computer rather than a Chromebook, though that currently seems to be a running theory rather than a proven hypothesis.

As it stands, the issue has been observed in both the standard and Pixel 6 Pro models, regardless of the shop doing the repair. On that front, technicians have failed to recalibrate the sensor at third-party shops and at repair shops with an official Google endorsement.

Interestingly, recent rumors have hinted that Google was originally planning to offer a face-based authentication feature alongside fingerprint recognition in the Pixel 6. If so, the decision to change course could prove to be costly given Google’s ongoing struggles with sensors. Having said that, the code for Face Unlock still seems to be embedded on the phone, so Google might be able to reintroduce the utility with a future update.

Sources: Tech Radar, Gizmochina

–

(Originally posted on Mobile ID World)

Related News

  • Google Seeks to Address In-Display Scanning Complaints With Software UpdateGoogle Seeks to Address In-Display Scanning Complaints With Software Update
  • Google Blames Pixel’s Sluggish Fingerprint Scanning On ‘Enhanced Security Algorithms’Google Blames Pixel’s Sluggish Fingerprint Scanning On ‘Enhanced Security Algorithms’
  • Android 12 Beta Code Suggests Google Is Still Working On Pixel Face UnlockAndroid 12 Beta Code Suggests Google Is Still Working On Pixel Face Unlock
  • Google Faces Criticism for New Pixel’s In-display BiometricsGoogle Faces Criticism for New Pixel’s In-display Biometrics
  • Goodix In-Display Fingerprint Sensor Secures vivo X50 Flagship PhonesGoodix In-Display Fingerprint Sensor Secures vivo X50 Flagship Phones
  • Vivo X60’s In-Display Fingerprint Biometrics Come Courtesy of GoodixVivo X60’s In-Display Fingerprint Biometrics Come Courtesy of Goodix

Filed Under: News Tagged With: Biometric, biometrics, facial recognition, fingerprint biometrics, fingerprint recognition, fingerprint sensors, Google Pixel 6, in-display fingerprint scanning, in-display fingerprint sensors, mobile biometrics, Pixel 6

Primary Sidebar

Join Us For Our Next Virtual Event:

Travel & Hospitality Biometrics Online Summit
Register now!

Sponsored Links

TECH5 showcase logo

TECH5 is an international technology company founded by experts from the biometrics industry, which focuses on developing disruptive biometric and digital ID solutions through the application of AI and Machine Learning technologies.

TECH5 target markets include both Government and Private sectors with products powering Civil ID, Digital ID, as well as authentication solutions that deliver identity assurance for various use cases. 

Learn more: www.tech5.ai

cmitech logo

CMITech is a leading provider of high performance, cost effective iris recognition systems. The company is setting the industry standard for advanced user interfaces that are fast, intuitive and effortless. Serving enrollment and authentication solutions of all sizes, CMITech systems include binoculars-type, wall mount, desktop, and kiosk-type product configurations.

Onfido logo

Onfido is building the new identity standard for the internet.Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.. For more information, please visit www.onfido.com

ThreatMark brings trust to the digital world by providing cutting-edge fraud prevention solutions. Major banks use ThreatMark’s AI-powered technology and behavioral biometrics to build secured banking experience to precisely verify their legitimate users, seamlessly across all digital channels. All while securing the users’ most precious assets and keeping the fraudsters away. Learn more: www.threatmark.com/

With its secunet border gears product portfolio and specialised consulting expertise, secunet supports police forces and security authorities in their sovereign tasks. Whether ABC gates, self-service kiosks or biometric middleware – each component helps to strengthen identity protection and to accelerate verification – in mobile and stationary scenarios.

Mobile ID World Logo

Mobile ID World is here to bring you the latest in mobile authentication solutions and application providers. Our company is dedicated to providing users with the best content and cutting edge information on technology, news, and mobile solutions for your mobile identity management needs.

Recent Posts

  • The Tech Bubble Is Bursting. VCs Are Nervous. What Does That Mean for Biometrics?
  • Canadian Government Asks Court to Dismiss Privacy Lawsuit Against National Police Force
  • NEXT Delivers Fingerprint Sensors for Financial Inclusion Project in Nigeria
  • Subaru Doubles Down on Driver Monitoring With 2023 Legacy
  • Miral Emphasizes Facial Recognition in Digital Transformation Efforts

Biometric Associations

IBIA and fido

Tweets

Footer

  • About Us
  • Company Directory
  • Advertise With Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Archives
  • CCPA: Do not sell my personal info.

Follow Us

Copyright © 2022 FindBiometrics