“… in a statement announcing the new system, Transamerica said it “analyzes more than 100 physical and behavioral voice characteristics” to verify customers’ identities.”
Insurance, investment, and retirement specialist Transamerica has enabled voice authentication for customers calling in to the company.
Customers who register will be able to confirm their identities simply by saying, “At Transamerica, my voice is my password.”
The system is called Voice Pass, and is based on technology from Nuance Communications. As in other deployments, it’s based primarily on voice biometrics, but it also incorporates behavioral technology; in a statement announcing the new system, Transamerica said it “analyzes more than 100 physical and behavioral voice characteristics” to verify customers’ identities.
The move is seen as one that should improve the customer experience. Commenting on Voice Pass’s implementation, Transamerica CTO Gerard Rescigno said it will allows customers “to communicate with us more easily, and with added security.” It could also help to reduce administrative costs by cutting down call times.
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May 1, 2017 – by Alex Perala
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