Voice Biometrics Needs to Be Heard in Context: Opus Research

Together with other security factors and biometric modalities, voice biometrics “has delivered exponential improvements in security.”

Voice Biometrics Needs to Be Heard in Context: Opus ResearchThat’s one of the key takeaways from a new report from Opus Research. The Opus Research report’s provocative title, “Voice Biometrics, What Could Go Wrong?” may bring to mind a BBC reporter’s claim – with a certain burden of caveats – that he had hacked his twin brother’s HSBC account earlier this year by tricking the bank’s voice recognition system. But Opus Research Intelligent Authentication Program Director Ravin Sanjith paints a complex picture, noting, “No single approach to authentication is perfect; nor can a single architecture stop all inherent threats to data security and trusted communications.”

As such, Sanjith urges enterprise decision makers to think carefully about what their goals and resources are, and to consider voice biometrics within the context of a larger suite of security options. Leaders should “match investment and deployment strategies to the objectives of rapid adoption of authentication methods that promote rapid adoption without compromising security,” he says.

The report may prove reassuring to the various organizations implementing voice recognition into their call-in centers, and to consumer tech companies like LG, whose V30 smartphone combines always-on voice recognition with facial and fingerprint recognition capabilities for users’ security. Having the right mechanisms in place can help to ensure that voice biometrics offers a convenient experience for most users, while still thwarting the fraud attempts of evil twins.

Source: Opus Research

October 16, 2017 – by Alex Perala