“The launch of the system in India follows recent deployments in the Philippines and Malaysia…” Citibank has brought its voice-based authentication system to India, the bank has announced. The system identifies customers calling the bank’s phone lines via voice biometrics, rather than through security questions or PINs. The aim is to improve the customer experience…
“The new biometric login options come soon after Citi introduced Touch ID login to its Hong Kong customers, and in the wake of extensive efforts to bring voice recognition to its call-in centers.” Citi has upgraded its mobile app with new banking features and enhanced biometric security options. Available for the iPhone, the Citi Mobile…
With a voice recognition system now deployed in Taiwan, Citibank is aiming to be the first financial services company to offer voice biometrics authentication across the entire Asia Pacific market. The company is using the technology to enable passive authentication for customers calling in to its call centers, and says that in the coming weeks…