“The launch of the system in India follows recent deployments in the Philippines and Malaysia…” Citibank has brought its voice-based authentication system to India, the bank has announced. The system […]

NICE Ltd. has received a plaudit from Saddletree Research, a veteran-owned market research firm specializing in the North American contact center market. Saddletree has bestowed NICE with its 2016 Kachina […]

US-based Interactions, LLC has announced a new caller authentication system based on voice biometrics. It’s now part of Interaction’s Intelligent Virtual Assistant platform. In a statement announcing the system, Interactions […]

“The Philippines debut of the system follows soon after its launch this August in Malaysia, with Citi having previously indicated its aim is to become the first bank to roll […]

Another financial services company has embraced voice biometrics for customer authentication. TIAA, a financial services company servicing the academic, cultural, government, medical, and research sectors, with a strong focus on […]

Citibank has become the first bank in Malaysia to launch a voice recognition system for customer authentication, reports the New Straits Times. It’s part of Citi’s ambitious plan to become […]

“The voice authentication system acts as a replacement for passwords and security questions, and thus should help to cut down call times.” Barclays is enabling voice authentication for all customers […]

One of Switzerland’s biggest telecoms is embracing passive biometric authentication for its customers. Swisscom has announced that starting early this month, customers calling in to the company will be identified […]

CallMiner has announced a major upgrade of its CallMiner Eureka system. The company says its flagship platform, which is designed to automatically transcribe speech, is now somewhere between 80 and […]

As the end of May approaches so we must bring to an end Voice Biometrics Month 2016, our four-week featured focus on voice and speech recognition technologies. Throughout the month […]