“We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants.” – Chanley Geveshausen, VP of Customer Digital Experience, VOX Network Solutions VOX Network Solutions, a California-based provider of contact center, security, managed services, and consulting solutions, has become Enacomm’s newest distribution partner. The…
Indonesia’s Permata Bank has become the country’s first domestic bank to implement voice-based authentication for its customers, thanks to NICE technology. The bank is using NICE Real-Time Authentication, a system designed to identify customers calling into the organization through the voice biometrics evident in their natural speech, enabling passive and unobtrusive authentication. It’s a system…
STC Group subsidiary SpeechPro is going to show off its VoiceKey biometric technology at this week’s Finovate Spring 2017 conference, the company has announced. In particular, it’s going to show off its VoiceKey.AGENT and VoiceKey.FRAUD systems, which are aimed at call center applications. The company recently announced upgrades for both systems. VoiceKey.AGENT applies voice biometrics…
“…STC Head of Product Development Sergei Chekhovskikh said that solutions based on the platform ‘are relevant for financial organizations, insurance and telecom companies, as well as a variety of firms that utilize remote customer services.’” STC Group has announced an upgrade of its VoiceKey speaker identification platform for call center applications. The system now features…
“Citi says it has reached its goal of getting a million customers to enroll in the voice authentication program about two months ahead of schedule…” Citibank has now brought voice authentication to a million customers in the Asia Pacific region, the bank has announced. The system operates via the bank’s call-in lines, passively identifying customers…
A rising number of organizations have been enjoying the administrative benefits of voice-based authentication in the contact center, but new survey data is now affirming that customers like it, too. The data comes from enterprise software provider NICE, which surveyed 900 customers across India, Indonesia, the Philippines, Singapore, Hong Kong, and Australia. Announcing its results,…
PSCU has become the first credit union service organization (CUSO) to implement Pindrop’s call analytics system into its call center. Pindrop’s Phoneprinting platform assesses 147 different metrics connected to a given call, from the kind of device being used to make the call to its geographic location, in order to detect potential fraud. It’s able…
NICE has announced an enhanced version of its Real-Time Authentication solution. The platform is designed to offer natural voice recognition for call-in center applications, identifying customers in an entirely passive manner, without the need to go through tedious security questions and passcodes. The platform received the 2016 Kachina Award from Saddletree Research last autumn, and also…
“The launch of the system in India follows recent deployments in the Philippines and Malaysia…” Citibank has brought its voice-based authentication system to India, the bank has announced. The system identifies customers calling the bank’s phone lines via voice biometrics, rather than through security questions or PINs. The aim is to improve the customer experience…
NICE Ltd. has received a plaudit from Saddletree Research, a veteran-owned market research firm specializing in the North American contact center market. Saddletree has bestowed NICE with its 2016 Kachina Award for its use of biometric authentication technology. The Kachina Award “recognizes outstanding innovation and market leadership as determined by a panel of independent contact center…
US-based Interactions, LLC has announced a new caller authentication system based on voice biometrics. It’s now part of Interaction’s Intelligent Virtual Assistant platform. In a statement announcing the system, Interactions emphasized the system’s ease of deployment, noting that it’s a cloud-hosted service with no need for additional hardware. The company also stated that on average…
“The Philippines debut of the system follows soon after its launch this August in Malaysia, with Citi having previously indicated its aim is to become the first bank to roll out voice authentication across the entire APAC region.” Citibank has brought voice-based authentication to the Philippines, reports BusinessMirror. The bank has launched such a system for…
Another financial services company has embraced voice biometrics for customer authentication. TIAA, a financial services company servicing the academic, cultural, government, medical, and research sectors, with a strong focus on services relating to retirement, has announced that the technology is now available “to most TIAA retirement participants,” according to a statement. As in many other…
Citibank has become the first bank in Malaysia to launch a voice recognition system for customer authentication, reports the New Straits Times. It’s part of Citi’s ambitious plan to become the first bank to enable such a system throughout the entire APAC region, having already deployed the technology in Taiwan, Hong Kong, Singapore, and Australia. Speaking…
“The voice authentication system acts as a replacement for passwords and security questions, and thus should help to cut down call times.” Barclays is enabling voice authentication for all customers calling in to its phone lines. It’s an expansion of a pilot project first undertaken in 2013, when Barclays became the first bank in Europe…
One of Switzerland’s biggest telecoms is embracing passive biometric authentication for its customers. Swisscom has announced that starting early this month, customers calling in to the company will be identified by their voices. While voice recognition is increasingly being used as a means of passive identification that can help to improve the customer experience, in…
CallMiner has announced a major upgrade of its CallMiner Eureka system. The company says its flagship platform, which is designed to automatically transcribe speech, is now somewhere between 80 and 90 percent accurate in recognizing words, can perform ten times faster than real-time, and is compatible with more than 20 languages and dialects. The upgrade…
As the end of May approaches so we must bring to an end Voice Biometrics Month 2016, our four-week featured focus on voice and speech recognition technologies. Throughout the month we explored topics regarding the contactless modality in our featured articles section, reported all the most important voice authentication news, and brought together the industry’s…
Today, May 25, 2016, marked the webcast of FindBiometrics’ latest webinar, Voice Biometrics in a Hyper-Connected World. Moderator Peter O’Neill, president of FindBiometrics, welcomed back Dan Miller, founder and lead analyst of Opus Research, to present his latest research on Intelligent Assistant and Intelligent Authentication technology before joining an expert panel—Emilio Martinez, CEO, AGNITIO, and…