Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies. Version 8 uses artificial intelligence and biometrics to simplify customer-agent […]

“The technology replaces passwords and security questions, operating as the bank’s customers speak with its service representatives.” The Czech Republic’s biggest bank is now the country’s first to use voice […]

“We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants.” – Chanley Geveshausen, VP of Customer Digital Experience, […]

Indonesia’s Permata Bank has become the country’s first domestic bank to implement voice-based authentication for its customers, thanks to NICE technology. The bank is using NICE Real-Time Authentication, a system […]

STC Group subsidiary SpeechPro is going to show off its VoiceKey biometric technology at this week’s Finovate Spring 2017 conference, the company has announced. In particular, it’s going to show […]

“…STC Head of Product Development Sergei Chekhovskikh said that solutions based on the platform ‘are relevant for financial organizations, insurance and telecom companies, as well as a variety of firms […]

“Citi says it has reached its goal of getting a million customers to enroll in the voice authentication program about two months ahead of schedule…” Citibank has now brought voice […]

A rising number of organizations have been enjoying the administrative benefits of voice-based authentication in the contact center, but new survey data is now affirming that customers like it, too. […]

PSCU has become the first credit union service organization (CUSO) to implement Pindrop’s call analytics system into its call center. Pindrop’s Phoneprinting platform assesses 147 different metrics connected to a […]

NICE has announced an enhanced version of its Real-Time Authentication solution. The platform is designed to offer natural voice recognition for call-in center applications, identifying customers in an entirely passive manner, […]