FindBiometrics
Global Identity Management
Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies. Version 8 uses artificial intelligence and biometrics to simplify customer-agent interactions in call centre environments using biometric authentication, allowing a customer’s identity to be validated securely by voice. The upgrades found in LumenVox’s Version 8 […]
“The technology replaces passwords and security questions, operating as the bank’s customers speak with its service representatives.” The Czech Republic’s biggest bank is now the country’s first to use voice authentication for customers, thanks to Nuance Communications. The company has announced that Česká spořitelna is now using its Security Suite solution to verify customers’ identities when […]
“We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants.” – Chanley Geveshausen, VP of Customer Digital Experience, VOX Network Solutions VOX Network Solutions, a California-based provider of contact center, security, managed services, and consulting solutions, has become Enacomm’s newest distribution partner. The […]
Indonesia’s Permata Bank has become the country’s first domestic bank to implement voice-based authentication for its customers, thanks to NICE technology. The bank is using NICE Real-Time Authentication, a system designed to identify customers calling into the organization through the voice biometrics evident in their natural speech, enabling passive and unobtrusive authentication. It’s a system […]
STC Group subsidiary SpeechPro is going to show off its VoiceKey biometric technology at this week’s Finovate Spring 2017 conference, the company has announced. In particular, it’s going to show off its VoiceKey.AGENT and VoiceKey.FRAUD systems, which are aimed at call center applications. The company recently announced upgrades for both systems. VoiceKey.AGENT applies voice biometrics […]
“…STC Head of Product Development Sergei Chekhovskikh said that solutions based on the platform ‘are relevant for financial organizations, insurance and telecom companies, as well as a variety of firms that utilize remote customer services.’” STC Group has announced an upgrade of its VoiceKey speaker identification platform for call center applications. The system now features […]
“Citi says it has reached its goal of getting a million customers to enroll in the voice authentication program about two months ahead of schedule…” Citibank has now brought voice authentication to a million customers in the Asia Pacific region, the bank has announced. The system operates via the bank’s call-in lines, passively identifying customers […]
A rising number of organizations have been enjoying the administrative benefits of voice-based authentication in the contact center, but new survey data is now affirming that customers like it, too. The data comes from enterprise software provider NICE, which surveyed 900 customers across India, Indonesia, the Philippines, Singapore, Hong Kong, and Australia. Announcing its results, […]
PSCU has become the first credit union service organization (CUSO) to implement Pindrop’s call analytics system into its call center. Pindrop’s Phoneprinting platform assesses 147 different metrics connected to a given call, from the kind of device being used to make the call to its geographic location, in order to detect potential fraud. It’s able […]
NICE has announced an enhanced version of its Real-Time Authentication solution. The platform is designed to offer natural voice recognition for call-in center applications, identifying customers in an entirely passive manner, without the need to go through tedious security questions and passcodes. The platform received the 2016 Kachina Award from Saddletree Research last autumn, and also […]
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