Pindrop has bolstered its voice security portfolio through the acquisition of Next Caller. Both companies are providers of contact center security solutions that allow organizations to verify the identities of customers in voice interactions.
By joining forces, the two companies are hoping that they will be better able to meet the growing international demand for secure voice technology. In that regard, Pindrop noted that the emerging remote work environment has led to a dramatic increase in contact center activity over the course of the past year, with 42 percent of brands reporting a higher volume of calls during the COVID-19 pandemic. That traffic also comes with security concerns, with 80 percent of firms highlighting fraud as a serious issue and 65 percent acknowledging that they are struggling to deal with the current influx of calls.
The acquisition will allow Pindrop and Next Caller to provide their customers with more comprehensive and more flexible call center options. The joint portfolio includes multi-factor authentication and fraud prevention technology, as well as technology that will deliver a faster and more personal experience for end users.
Next Caller will operate as a Pindrop subsidiary, with Pindrop providing ongoing support and advice as Next Caller refines its go-to-market strategy. The two companies will also collaborate with one another as they work to develop new security products.
“Next Caller is a true pioneer in the device verification space,” said Pindrop CEO Vijay Balasubramaniyan. “Operating independently as close partners, we’re thrilled to be able to now work together to provide even better solutions to our respective customers and prospects while keeping a close eye on the many growth opportunities ahead of us.”
“Our two companies will now be able to service the market in its entirety with the right solution for whatever stage of voice security and authentication they are in,” added NEXT Caller Co-Founder and CEO Ian Roncoroni.
Pindrop has previously warned about the growing threat of deepfake voice attacks as the technology becomes more sophisticated.
March 23, 2021 – by Eric Weiss