“The technology replaces passwords and security questions, operating as the bank’s customers speak with its service representatives.”
The Czech Republic’s biggest bank is now the country’s first to use voice authentication for customers, thanks to Nuance Communications. The company has announced that Česká spořitelna is now using its Security Suite solution to verify customers’ identities when they call in to its phone lines.
The technology replaces passwords and security questions, operating as the bank’s customers speak with its service representatives. By analyzing registered customers’ voice biometrics, the system can identify them while operating entirely in the background, without any special actions needed from customers for authentication.
Explaining the solution’s benefits in a statement announcing the deployment, Česká spořitelna Digital Infrastructure Expert Bohuslav Hruša said the solution is “faster, safer and easier for customers compared to having to remember lots of different passwords,” adding, “It also means our colleagues can focus on helping customers with their banking needs instead of dealing with password resets.”
Of course, this is old hat for Nuance, which has seen multiple financial institution deployments of its voice authentication technology over the past several years. But the deployment tracks with the ongoing ascent of biometric authentication technology in general, perhaps especially in the financial services sector as more customers seek to do business online or by phone.
June 19, 2018 – by Alex Perala