Biometric technologies have gone mainstream over the past decade, and much of the credit must be attributed to the financial services sector. Banks were among the first major consumer-facing organizations to embrace biometric login on mobile devices as smartphones began to implement fingerprint sensors, and many financial services organizations have proceeded to enable face-based customer login.
But too many have stopped there. Biometric technologies offer a range of important benefits beyond mobile login, and have continued to advance to better fight fraud and serve customers. And yet most financial services organizations have let their innovation efforts lag, resulting in plateaued customer service and a vulnerability to advancing fraud that grows more risky with each day.
That’s why HID Global has published a new eBook detailing how today’s biometric technologies can help financial services organizations to revamp innovation and deliver enhanced customer service and robust security. Focusing on fingerprint recognition and face-based authentication, the eBook details how these technologies can enable better banking experiences at every customer touchpoint, from mobile banking to remote onboarding to the bank branch itself and the ATM.
For example, in the account opening process, new customers can prove who they are by remotely uploading a selfie and a picture of an ID through a mobile app. At the bank branch, they can identified upon entry using facial recognition, enabling personalized service the moment they walk through the door. Fingerprint scanning, meanwhile, can be used to establish a fast and secure biometric signature for sensitive transactions.
In addition to laying out the broad benefits of banking biometrics, the eBook details the particular advantages of HID Global’s sophisticated multispectral imaging technology, which enables the capture of biometrics based not only on the surface level, but on subdermal features of a subject’s face and fingers. This technology offers particularly powerful security against spoofing attacks in which fake biometric credentials are used in an attempt to fool an authentication system – a critically important matter in today’s threat landscape. Be sure to delve into HID’s eBook to understand why, and for the bigger picture of how biometrics can enable better banking experiences.