• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Our Services
  • Contact Us
  • Newsletter
  • Top Nav Social Icons

FindBiometrics

FindBiometrics

Global Identity Management

  • Biometrics
    • What are Biometrics?
    • FAQ
    • Biometric Associations
    • Companies
    • Premier Partners
  • News
    • Featured Articles
    • Interviews
    • Thought Leadership
    • Podcasts
    • Webinars
    • Year in Review
  • Applications
    • Biometric Security
    • Border Control and Airport Biometrics
    • Consumer and Residential Biometrics
    • Financial Biometrics
    • Fingerprint & Biometric Locks
    • Healthcare Biometrics
    • Justice and Law Enforcement Biometrics
    • Logical Access Control Biometrics
    • Mobile Biometrics
    • Other Biometric Applications
    • Physical Access Control Biometrics
    • Biometric Time and Attendance
  • Solutions
    • Behavioral Biometrics
    • Biometric Sensors and Detectors
    • Facial Recognition
    • Biometric Fingerprint Readers
    • Hand Readers & Finger Scanners
    • Iris Recognition
    • Biometric Middleware and Software
    • Multimodal Biometrics
    • Physiological Biometrics
    • Smart Cards
    • Vein Recognition
    • Voice and Speech Recognition
  • Stocks
  • Events
  • Companies
  • Podcasts

Call Center Fraud On The Rise: Pindrop

May 10, 2016

Call Center Fraud On The Rise: PindropPindrop, the developer of call analytics security solutions, has released a new report indicating alarming trends in call center fraud. Composed by Pindrop Labs researchers using Pindrop’s Phoneprinting technology to analyze more than 10 million call center calls in the US and UK, the 2016 Call Center Fraud Report indicates that such fraud attempts have risen 45 percent since 2013.

While security has evidently managed to put up a fight, additional losses were inevitable, rising 14 percent over the same period. The researchers found that organizations lost about $0.65 per call to fraud, a figure that can add up to millions of dollars for organizations fielding millions of calls. In a statement announcing the report, Pindrop suggested that advances in “online and mobile security plus the abundance of breach data and the rollout of EMV chip cards in the US means cybercriminals are changing tactics, exploiting the weakest link in the organization: the call center.”

That, of course, is where Pindrop’s technology comes in, analyzing calls’ contextual data in order to determine fraud risks; it complements similar behavioral biometrics platforms such as NuDetect, which looks at user behavior with respect to online and device interfaces in order to detect potential fraud attempts. And, of course, voice biometrics solutions are on the rise, with companies like Nuance Communications seeing increasing call center deployments – particularly at banks – that can improve both security and the customer experience. As they are adopted, these emerging solutions should help to mitigate the rising risks outlined in Pindrop’s new report.

–

May 10, 2016 – by Alex Perala

Related News

  • Mato Grosso State Pilots Vision-Box Tech in the CourthouseMato Grosso State Pilots Vision-Box Tech in the Courthouse
  • Socure Offers Advice for Sanctions ComplianceSocure Offers Advice for Sanctions Compliance
  • Behavioral Biometrics Can Help Payment Providers Meet Reserve Bank of India Guidelines: BioCatchBehavioral Biometrics Can Help Payment Providers Meet Reserve Bank of India Guidelines: BioCatch
  • $2.5M Bridge Financing to Fuel Biometrics Specialist Imageware Along ‘Strategic Path’$2.5M Bridge Financing to Fuel Biometrics Specialist Imageware Along ‘Strategic Path’
  • IDEMIA Launches iCube to Boost Augmented Identity StartupsIDEMIA Launches iCube to Boost Augmented Identity Startups
  • Google Faces Criticism for New Pixel’s In-display BiometricsGoogle Faces Criticism for New Pixel’s In-display Biometrics

Filed Under: News

Primary Sidebar

EXCLUSIVE MEMBERS ONLY CONTENT:

Become a FindBiometrics Member and gain easy access to specialty content, including the ID Tech column, replays of virtual events, and Identity School educational checklists:

ID TECH: What Role Will Biometrics Play in the Cyber Cold War? We’re About to Find Out [NEW]

Identity School: Facial Recognition Cheat Sheet

REPLAY: Travel & Hospitality Virtual Identity Summit

Sponsored Links

TECH5 showcase logo

TECH5 is an international technology company founded by experts from the biometrics industry, which focuses on developing disruptive biometric and digital ID solutions through the application of AI and Machine Learning technologies.

TECH5 target markets include both Government and Private sectors with products powering Civil ID, Digital ID, as well as authentication solutions that deliver identity assurance for various use cases. 

Learn more: www.tech5.ai

Onfido logo

Onfido is building the new identity standard for the internet.Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.. For more information, please visit www.onfido.com

ThreatMark brings trust to the digital world by providing cutting-edge fraud prevention solutions. Major banks use ThreatMark’s AI-powered technology and behavioral biometrics to build secured banking experience to precisely verify their legitimate users, seamlessly across all digital channels. All while securing the users’ most precious assets and keeping the fraudsters away. Learn more: www.threatmark.com/

With its secunet border gears product portfolio and specialised consulting expertise, secunet supports police forces and security authorities in their sovereign tasks. Whether ABC gates, self-service kiosks or biometric middleware – each component helps to strengthen identity protection and to accelerate verification – in mobile and stationary scenarios.

Mobile ID World Logo

Mobile ID World is here to bring you the latest in mobile authentication solutions and application providers. Our company is dedicated to providing users with the best content and cutting edge information on technology, news, and mobile solutions for your mobile identity management needs.

Recent Posts

  • Web3 Gets Its First Smartphone, Featuring Biometric Authentication
  • Vivo X80 Pro Stands Out With Extra-large In-display Sensor
  • Apple Seeks to Kill Both the Password and the CAPTCHA With New Authentication Solutions
  • American Airlines Looks to Selfie Biometrics for Passenger Processing
  • VAIO Installs Fingerprint Sensors in New FE Laptops

Biometric Associations

IBIA and fido

Tweets

Footer

  • About Us
  • Company Directory
  • Advertise With Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Archives
  • CCPA: Do not sell my personal info.

Follow Us

Copyright © 2022 FindBiometrics