Thai Bank Embraces Multimodal Biometrics

United Overseas Bank (UOB) has announced the launch of fingerprint and facial recognition authentication methods for customers of its TMRW digital banking brand.

With the announcement, TMRW, the first mobile-only bank in Thailand, also becomes the first bank in Thailand to offer multimodal biometric authentication.

“At TMRW, we are committed to making banking simpler, more engaging and transparent for Thailand’s digital generation,” said Natee Srirussamee, Head of Retail Digital for UOB Thailand. “We welcome our customers’ feedback as it gives us the opportunity to improve TMRW in ways that matter most to them. For example, a small percentage of customers using fingerprint biometrics to authenticate their account at TMRW kiosks found the experience not seamless enough so we enhanced this with the latest facial recognition technology to ensure a smoother account opening process for all,” he added.

TMRW customers will have access to the new multimodal biometric security at 350 TMRW authentication kiosks, which are spread throughout the Greater Bangkok area.

The added biometric features are part of a larger refresh for the digital bank that was guided by a survey of over 4,000 TMRW customers. The results of the feedback gathered include a refresh of their mobile app to streamline the information presented to the user on their home page, as well as a reduction in the number of steps required to register a new card, or pay a bill.

“TMRW’s unique data-driven business model puts the customer at the centre of all we do. To create an experience that is always engaging for our customers, we will continue to learn from the data insights we gather from their transactions. As their needs and demands change over time, so will the way in which we engage with them,” said Srirussamee.

TMRW’s app — which launched in March of 2018 — also feature a money management game designed to help customers reach their savings goals in small steps.

Sources: Yahoo Finance, OpenGov Asia

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December 6, 2019 – by Tony Bitzionis