Indicative Software Optimizes Delivery of IT-Driven Services at Several New Customers

Government and vertical-market users in U.S. and Europe choose Indicative to manage enterprise environments end-to-end for optimal delivery of IT-driven services

FORT COLLINS, Colo., – Indicative Software today announced that three U.S. companies and a regional government in Spain have chosen Indicative’s service-level management software to optimize their IT environments for smooth delivery of business-critical IT-driven services.

Columbia Insurance Group (Columbia, MO), Great American Insurance Company (GAIC; Cincinnati, OH), and Saber Corp. (Portland, OR) each now use Indicative as a strategic means of managing their complex IT environments for service delivery optimization. Indicative’s service-level approach, which models services and maps them to underlying infrastructure health, allows them to proactively avert any impact from glitches or issues within associated infrastructure elements.

In Spain, Indicative channel partner GFI Informatica worked with the regional government of Andalucia to include Indicative as part of a complex but innovative civilian employment service registration project. The network includes 1,000 biometric-security kiosks and about 500 service enrollment stations.

“Indicative gave us what we needed without a ton of requisite overhead or time required of other products we evaluated,” said Frank Thomas, Director of IT at Columbia Insurance. “We chose Indicative because of its ability to monitor and troubleshoot across and into technology domains as a single product.”

Great American Insurance Company, which is a member of the American Financial Group (NYSE: AFG – News), chose to implement Indicative to prepare itself for providing its user community with consistent responses for Web-based deployments. It also expects Indicative to provide assistance in managing the underlying issues related to distributed office infrastructure as well as application performance.

“We plan to maximize our use of Indicative, and look forward to its contribution in managing our complex and geographically distributed environment,” said Piyush Singh, senior vice president and CIO of GAIC.

Saber partners with state and local governments to provide solutions that underpin essential functions such as voter registration, election management, public retirement programs, human services, public health services, motor vehicles and unemployment insurance. As Saber continues its rapid growth across the many agencies it serves, it continues to rely upon Indicative’s solutions.

“We’ve standardized on the Indicative solution for our production hosting and internal environments,” said Brian Shell, National IT Director at Saber. “The service-based SLA management enables us to proactively manage services provided. Indicative has been a valuable partner to Saber and we will continue to rely on its expertise.”

“Our customers continue to affirm that our service-level approach to managing complex IT environments is the most effective way to ensure critical business services are delivered to a high standard of user expectations,” said Lacy H. Edwards, CEO of Indicative Software. “We continue to build upon our success both here in the U.S. and abroad with customers that span a wide spectrum of industries.”

About Indicative

Indicative is a Colorado-based software company that helps large corporations manage their IT environments for optimal service delivery. These companies use Indicative to monitor their very large, distributed IT environments for potential disruptions, then efficiently troubleshoot causes to avert potentially adverse impacts upon services their businesses depend upon for revenue and competitive advantage. The company’s customer base includes health care, financial services, government and media companies around the globe. The company’s investors are Sutter Hill Ventures, Sequel Venture Partners, Vista Ventures and WW Ventures. For more information, visit

Source: Indicative Software