• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Our Services
  • Contact Us
  • Newsletter
  • Top Nav Social Icons

FindBiometrics

FindBiometrics

Global Identity Management

  • Biometrics
    • What are Biometrics?
    • FAQ
    • Biometric Associations
    • Companies
    • Premier Partners
  • News
    • Featured Articles
    • Interviews
    • Thought Leadership
    • Podcasts
    • Webinars
    • Year in Review
  • Applications
    • Biometric Security
    • Border Control and Airport Biometrics
    • Consumer and Residential Biometrics
    • Financial Biometrics
    • Fingerprint & Biometric Locks
    • Healthcare Biometrics
    • Justice and Law Enforcement Biometrics
    • Logical Access Control Biometrics
    • Mobile Biometrics
    • Other Biometric Applications
    • Physical Access Control Biometrics
    • Biometric Time and Attendance
  • Solutions
    • Behavioral Biometrics
    • Biometric Sensors and Detectors
    • Facial Recognition
    • Biometric Fingerprint Readers
    • Hand Readers & Finger Scanners
    • Iris Recognition
    • Biometric Middleware and Software
    • Multimodal Biometrics
    • Physiological Biometrics
    • Smart Cards
    • Vein Recognition
    • Voice and Speech Recognition
  • Stocks
  • Events
  • Companies
  • Podcasts

Biometrics in the Financial Call Center

February 26, 2014

February 26, 2014 – by Peter B. Counter     

It used to be the only way that you knew who was on the other end of the phone was if you were the one who dialed the number, and even then you were leaving a lot up to trust. There are tax collections scams old enough to have Facebook accounts based on the simple fact that the recipients of an incoming phone call only hear a voice and what it has to say when they pick up from a number they don’t recognize. Thankfully, advances in voice biometric recognition technology are pulling back the veil of phone secrecy when it comes to some of the most critical phone calls you’ll make.

Today, United Bank Limited was announced to have selected VoiceTrust’s VTAssure voice biometrics platform for on-the-line customer identification that goes far beyond asking for a PIN, password or security question.

The deployment is intended to protect United Bank’s retail and enterprise customers from fraud, automatically verifying caller ID through the measurement of the speaker’s vocal measurements. This sort of solution is ideal for call center operations, which of course interface with customers solely by having them speak and enter numbers. It is the least friction possible while offering on-the-phone strong authentication: not even requiring the user to move the device from where they feel most comfortable speaking into it.

“We are pleased to receive this opportunity to expand the impact voice biometrics has on security and customer experience in the global financial sector,” says VoiceTrust CEO Tariq Habib. “Our voice biometrics solutions help organizations such as UBL deliver the optimal balance between security, convenience, and cost savings.”

Additionally, United Bank Limited will be using VoiceTrust’s Proof-of-Life solution to layer on an extra level of voice-based biometric security when it comes to protecting pensioners from fraud. and over payment.

Voice biometrics are receiving an increase in popularity as of late, with the modality receiving quite a bit of attention at this week’s Mobile World Congress in Barcelona, Spain. AGNITiO has received recognition from Envisioneering for its KIVOX voice biometric SDK, and Oberthur Technologies is currently showcasing it’s SESAMES Award winning “My Voice is My Password” solution (which is built with AGNITiO’s Voice iD engine).

Thanks to these innovations and deployments, knowing who’s talking has never been more organic while being less invasive.

Primary Sidebar

Want To Deploy Biometric Access? Download This First:

The resources in this bundle will give you the know-how to choose the right biometric access for your organization.

Sponsored Links

facetec logo

FaceTec’s patented, industry-leading 3D Face Authentication software anchors digital identity, creating a chain of trust from user onboarding to ongoing authentication on all modern smart devices and webcams. FaceTec’s 3D FaceMaps™ make trusted, remote identity verification finally possible. As the only technology backed by a persistent spoof bounty program and NIST/iBeta Certified Liveness Detection, FaceTec is the global standard for Liveness and 3D Face Matching with millions of users on six continents in financial services, border security, transportation, blockchain, e-voting, social networks, online dating and more. www.facetec.com

TECH5 logo

TECH5 is an international technology company founded by experts from the biometrics industry, which focuses on developing disruptive biometric and digital ID solutions through the application of AI and Machine Learning technologies.

TECH5 target markets include both Government and Private sectors with products powering Civil ID, Digital ID, as well as authentication solutions that deliver identity assurance for various use cases. 

Learn more: www.tech5.ai

With its secunet border gears product portfolio and specialised consulting expertise, secunet supports police forces and security authorities in their sovereign tasks. Whether ABC gates, self-service kiosks or biometric middleware – each component helps to strengthen identity protection and to accelerate verification – in mobile and stationary scenarios.

Mobile ID World Logo

Mobile ID World is here to bring you the latest in mobile authentication solutions and application providers. Our company is dedicated to providing users with the best content and cutting edge information on technology, news, and mobile solutions for your mobile identity management needs.

Recent Posts

  • Jumio Simplifies KYC for Italy-based Gaming Platform
  • Worker Biometrics In Dispute: Identity News Digest
  • [Speakers Added] Feb 15 Virtual Summit Sessions Announced: Digital ID in Healthcare, Financial Services, Travel
  • FaceTec’s Revenue Growth Climbs Even Higher in Latest Quarter
  • Biometric Vaccine Management and Gaming KYC: Identity News Digest

Biometric Associations

IBIA and fido

Tweets

Footer

  • About Us
  • Company Directory
  • Advertise With Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Archives
  • CCPA: Do not sell my personal info.

Follow Us

Copyright © 2023 FindBiometrics